How we obtain personal data

We may obtain personal data in the following situations:

• When you fill in a contact form on our Website;

• If you contact us in any other way such as by phone, email or social media;

• If you request a proposal from us in respect of the services we provide;

• If you engage us to provide our services and also during the provision of those services;or

• In instances where we contact you where you have not provided us with your personal data, we will have obtained your personal data such as  Name, Address, Email address and Phone number associated with your company or place of work either from a publically available source or GDPR and UK Data protection Act 2018 compliant sources.

The information we collect and hold about you

The information we collect and hold about you may include the following:

• Your personal details (such as your name and/or email address and company);

• Details of contact we have had with you in relation to the provision, or the proposed provision, of our services;

• Details of any services you have received from us;

• Our correspondence and communications with you;

• Information about any complaints and enquiries you make to us;

• Information from research, surveys, and marketing activities;

The purpose for processing your personal data

We may process your personal data for purposes necessary for the performance of our contract with you or our clients, and to comply with our legal obligations. 

We may process your personal data for the purposes of our own legitimate interests provided that those interests do not override any of your own interests, rights and freedoms which require the protection of personal data. This includes processing for marketing, business development, statistical and management purposes.

We may process your personal data for certain additional purposes with your consent, and in these limited circumstances where your consent is required for the processing of your personal data then you have the right to withdraw your consent to processing for such specific purposes.

Please note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.

Situations in which we will use your personal data

We may use your personal data in order to:

• Carry out our obligations arising from any agreements entered into between you and us (which will most usually be for the provision of our services);

• Seek your thoughts and opinions on the services we provide;

• Notify you about any changes to our services;

• Market our services and may contact you at your business with marketing information about our products, services and offers, which we think will be beneficial. Your details will have been processed based on our legitimate interest and we would have carried out a legitimate interest assessment to ensure that we act within the GDPR  and comply with the The Privacy and Electronic Communications Regulations (PECR) . We also follow the CAP Code.  If we contact you in this way, you have the right to opt out and amend your details at any time.

Data transfer to other countries

Your information may be transferred by Kantarell Limited to  countries outside of the UK and the European Economic Area (EEA), for processing, storage, administration or any other use stated in this policy. The purposes and processing associated with any such transfer will comply with all applicable data protection regulations, including the UK Data Protection Act 2018, and with our obligation to adequately protect and secure your personal information. Where required under applicable laws we will take measures to ensure that personal information handled in other countries will receive at least the same level of protection as it is given in the UK. 

How long do we retain your information?

We only hold your personal information to process your enquiry, to fulfill our contractual obligations with you and to keep in touch with you.  We regularly review our personal and private data storage and use data minimisation at all times to limit the data we hold. We keep data only as long as is necessary and in accordance with UK law. 

How will we use the information about you?

We collect information about you to respond to your enquiry, process your order, manage your account, stay in touch with you and in some circumstances when you have explicitly consented to email marketing  we will send you information about products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website. 

Data sharing

We will not share your information with any third parties for the purposes of direct marketing.

We use data processors who are third parties who provide elements of services for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct. 

We may share your personal data with other third parties, for example in the context of the possible sale or restructuring of our business. We may also need to share your personal data with a regulator or to otherwise comply with the law.

Your rights including access to your information and correction

We want you to be sure about your data rights, so here are the rights for individuals:

1. The right to be informed

2. The right of access

3. The right to rectification

4. The right to erase

5. The right to restrict processing

6. The right to data portability

7. The right to object

8. The rights you have in relation to automated decision making and profiling.

If you have given us your explicit consent to process your data you can withdraw this at any time, where relevant please contact us if you would like to do this. 

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address: 

By email: dpo@kantarell-limited.com

Address: Kantarell Limited, 12 Dunster Court, Borehamwood, Hertfordshire, WD6 1LF, United Kingdom

Automated decision making and profiling

We do not use any form of automated decision making or profiling in our business.

How to contact us, we are the Data Controller and you can contact our Data Protection Officer

Please contact us if you have any questions about our privacy policy or information we hold about you:

By email: dpo@kantarell-limited.com

Address: Kantarell Limited, 12 Dunster Court, Borehamwood, Hertfordshire, WD6 1LF, United Kingdom

WhatsApp, Message & Call: +44 7775 900 333

If you are unsatisfied with the way we have processed your data please do let us know immediately, we take your feedback seriously and will do everything we can to help. 

Your right to lodge a complaint with the data supervisory authority

If you are dissatisfied with how we handle your data you also have the right to lodge a complaint with the data supervisory authority the Information Commissioners Office : https://ico.org.uk/concerns/

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

How cookies work : https://www.google.co.uk/policies/technologies/cookies/

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result. Read more: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

Here is some additional information on controlling cookies on your browser.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will always have the latest version on this web page. 

Website terms of use 

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

This website may contain references to certain laws and regulations. Laws and regulations will change over time and should be interpreted only in light of particular circumstances.

The information presented on this website should not be construed as legal or any other professional advice or service. You should consult with a Kantarell Ltd or other professional advisor familiar with your particular factual situation for advice concerning specific matters before making any decision. 

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Any trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You should not send any confidential information to us until you have received agreement from us to perform the services you request.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Google Analytics

Our site also uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets cookies in order to evaluate your use of our site and to compile reports for us on visitor activity.

Google stores the information they collect on servers in the United States. They may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf. By accepting cookies, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Copyright notice

This website and its content is copyright of Kantarell Ltd - © Kantarell 2016-2023. All rights reserved. 

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• You may print or download to a local hard disk extracts for your personal and non-commercial use only

• You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Updating this privacy policy

We review and update this policy regularly. This privacy notice was last updated : 13th October 2023