Chromebooks Everyone:1

Quick Link for the Device Request/Repair Form https://bit.ly/MeyzeekDevices 

Have a student chromebook with an issue? 

1.Complete the Device Repair/ Request Form. This is always the first step! 

2. Call 3170 to see if Curtis is in the Technology Office. (Only send a student up if you have called first.)

3. If issue is not critical, reporting teacher or student may put the device in Curtis' mailbox. 

HELP! What do I do?

Here are a bunch of common scenarios and what do it about them.

1. Issue: Student's device is locked.

   1. Complete a Device Request/Swaps Form.

   2. A Heat Ticket will be submitted. 

   3. Device should stay with student.

2. Issue: Student's account is locked.

   1. Complete a Device Request/Swaps Form.

3. Issue: Student wants a new sticker.

   1. Complete a Device Request/Swaps Form. (There is a spot for sticker requests.)

   2. You are free to make a label for them. 

4. Issue: Student broke their charger or lost it.

   1. Students will be responsible for replacing their lost charger on their own or repaying the school to order a new one ($40).

5. Issue: Student wants a new device because theirs is "old."

   1. We are not currently swapping "old" devices. If such a point comes where we can make exchanges, it will be announced.

6. Issue: Student forgot device at home.

   1. Teacher should provide an alternate assignment or have student buddy up for the period with someone else. 

   2. Students will be able to check out loaners during advisory or as directed on team. 

7. Issue: Student's device won't turn on.

   1. Complete a Device Request/Swaps Form.

   2. There is a spot for noting the issue.

8. Issue: Student's device has physical damage. 

   1. Complete a Device Request/Swaps Form.

   2. There is a spot for noting the issue.

9. Issue: Student's device is "glitchy" -- specific keys don't work, device may be frozen, doesn't have enough space etc.

   1. Powerwash Device: It takes all of 2 minutes. PUSH "CTL+ALT+SHFT+R" at the same time. You will be prompted to "Powerwash." Click all the blue buttons and follow the prompts. You will know it's finished when you get back to the login screen.

10. Issue: Device is asking for old password.

    1. Ignore if possible (if you get an option to proceed without putting it in) or powerwash. If you keep trying to put the old one in, it usually fails. 

11. Issue: Keyboard doesn't work correctly.

    1. Push 'ctrl + shift + space' to reset the keyboard.