The abilities to understand the perspectives of and empathize with others, including those from diverse backgrounds, cultures, and contexts. This skill group includes, but is not limited to:
Taking others’ perspectives
Recognizing strengths in others
Demonstrating empathy and compassion
Showing concern for the feelings of others
Understanding and expressing gratitude
Identifying diverse social norms, including unjust ones
Recognizing situational demands and opportunities
Understanding the influences of organizations and systems on behavior