Remote Learning Tech Help

Status of Core Tools

Campus - Operating Normally

Google Classroom - Operating Normally

Google Drive - Operating Normally

Schoology - Login page delays fixed. Users should be able to login normally now.

Zoom - Operating Normally

Troubleshooting

Problems Connecting to Zoom?

If you are asked for a Meeting passcode in Zoom, look in Schoology/Google Classroom to see if you teacher has that passcode posted (it's often right under the Zoom link). If not, clear your cookies/cache (instructions). Then click the Zoom link again from Schoology or Google Classroom. If you are still asked for a passcode, clear your cache a second time and double-check that you set the Time Range to All Time. Then restart your computer. Don't just log off--choose Shutdown or Restart. Then login, go to Schoology/Classroom & try the link again. The second cache clear combined with a restart often works. If you still can't connect, call the school at 303-982-5600 and ask for the library. It’s much easier to troubleshoot over the phone than via email, so please call versus emailing Mrs. Jonson.

Instructions for Signing into Zoom via Clever

Three Steps for Troubleshooting Many Device Problems

Step 1 - Clear Cookies & Cache. It's amazing how many times this fixes all sorts of problems. Use the 3 dots in Chrome & choose History (CTRL + H is the shortcut; CMD + Y on a Mac). Select Clear Browsing Data. Change the Time Range to "All Time". Select "Cookies..." and "Cached Images..." Select Clear Data

Step 2 - Completely power down your device (push and hold the power button (on the side of newer Chromebooks) for 30+ seconds (not just until the screen turns black). Wait 30 more seconds. Power the device back on.

Step 3 - Clean up Extensions, & Search Engines . Extensions are one of the most common causes of Chromebook issues (especially Grammarly). Toggle off or delete any extensions you are not using.

Chrome Troubleshooting Video.

Specific Issues

tech help asap!

Still having trouble? Get in touch right away.

    • Option #1 - Call Ralston Valley at 303-982-5600. It’s much easier to troubleshoot tech issues on the phone versus email, so please call. Based on the issue you describe, you will be connected to someone who can help troubleshoot the problem with you.

    • Option #2 - Call the Jeffco Family Technical Support Line at 303-982-3438 between 7:00 am and 4:00 pm, Monday through Friday. Jeffco IT staff can not reset passwords. They will also do their best to remotely resolve other technical issues

PRO TIP - Register with the Password Reset Tool so you can unlock your account & change your password on your own if you need to.

How-To Help for Remote Learning Tools

Device Repairs

  • If your school-issued device is broken (ex: cracked screen, no sound), please bring the computer to the library on your next in-person day. If you are a 100% remote student, please email Mr. Sutton (Theron.Sutton@jeffco.k12.co.us) to arrange device drop-off and repair.

  • You will be issued a loaner device to use while your device is being repaired.