Privacy Policy Back Restore 

Last Updated: 26 Mar 2025

Introduction

Welcome to Back Restore. This Privacy Policy explains how we handle your information when you use our app, which now includes walking videos, informational videos on back health, and an AI agent coach designed to support personal and mental health. Your privacy is extremely important to us, and we are committed to protecting it.

Information We Collect

Personal Data:

We do not collect any personal data or identifiers (such as your name, email, or contact information).

User Preferences:

We collect user preferences necessary for app navigation and user experience. This information is stored locally on your device and is not transmitted to any servers or third parties.

Microphone Access & AI Agent Coach

Purpose:

Our app requests access to your microphone solely to enable real-time, interactive conversations with our AI agent coach.

Data Handling:

The microphone is activated only during the interaction with the AI coach.

No audio recordings or conversation logs are stored. All voice inputs are processed in real time over a secure HTTPS connection to our server - see How It's Processed.

Processed voice data is not linked to any personal identifiers and is used only to generate immediate responses during your session.

 Voice Data (Input)

• What We Collect:
  When you interact with the avatar coach, your voice is captured in real time.
  
  

• How It’s Processed:
  The voice data is immediately streamed from our server via secure channels to a third‑party speech-to-text processor, which converts your speech into text.
  
  

Derived Text and Audio Data (Output)

• Processing:
  The text generated from your voice is sent to a Large Language Model (LLM) provider that generates a text-based response. This text is then transmitted to a text‑to‑speech processor, which converts the response into audio.
  
  

• Visual Rendering:
  The resulting audio is forwarded to our visualisation service to create a video rendering of an avatar delivering the response. The video is streamed back to you in real time.
  
  

Account and Usage Information

• User Account Data:
  While the App does not directly create or require user accounts for subscription processing (our account is used to manage transactions), we may collect device information, usage data, and error logs to improve our service.
  
  

• Usage Data:
  We log how you use the App (for example, session duration, interactions with the avatar, etc.) to monitor performance and enhance functionality.
  
  

How We Use Your Information

We use the information collected to provide and improve the App’s services, including:

• Real-Time Processing:
  Capturing your voice, converting it to text, generating responses, and delivering video output in real time.
  
  

• Service Management:
  Monitoring and troubleshooting the service, ensuring transactions and subscriptions are correctly processed.
  
  

• Improvement and Personalization:
  Analyzing usage patterns to enhance and personalize the avatar coach experience.
  
  

Third-Party Processors and Data Sharing

We work with several third‑party service providers (“sub‑processors”) to deliver our service. These include:

• Speech-to-Text Processor:
  Your voice data is securely transmitted to and processed by a third‑party speech recognition service.
  
  

• Large Language Model Provider:
  The text data is forwarded to a provider that uses advanced language models to generate responses.
  
  

• Text-to-Speech Processor:
  The response text is converted into audio by a third‑party text-to-speech service.
  
  

• Visual Rendering Service:
  Audio is sent to our visualization partner to create the avatar video that is streamed back to you.
  
  

We maintain agreements with all sub‑processors to ensure that they handle your data in accordance with this Privacy Policy and applicable law. We do not sell your personal data, and we only share it for the purposes described herein.

Video Content

The app offers a range of video content, including walking videos and informational videos on back health.

These videos are either streamed securely or stored locally within the app, and their use does not result in the collection or transmission of personal data.

Data Security

Although we do not collect personal data beyond locally stored user preferences, we take security seriously.

Children’s Privacy

Back Restore is not intended for use by children under the age of 13.

We do not knowingly collect any personal data from individuals under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

We encourage you to review the policy periodically to stay informed about how we are protecting your information.

Contact 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us on 'Email Us' below