Feedback

Users of your property can communicate with you via the Feedback module. When a feedback is submitted, you shall follow up on the feedback case from the Admin Panel. All feedback will be tagged with their individual category and can be assigned to another moderator within your team for further follow up. This feature is loved by our property management clients as it helps them organize their day-to-day workflow in a more effective manner.

If you have a resident who contacted you directly to report an issue, this feature will come in handy! You may create a feedback post from the Admin Panel on behalf of the resident so it is documented in the system.