Learning

PROFESSIONAL IDENTITY

In the context of my internship, my technological expertise plays a pivotal role. For instance, when assisting with onboarding or managing job postings, I leverage my programming skills to streamline these processes. This might involve automating repetitive administrative tasks or optimizing the database management system to ensure smooth and efficient scheduling of healthcare appointments. These technical contributions not only enhance operational efficiency but also improve patient and staff experiences, aligning with the empathetic nature of healthcare services.

However, this technological focus brings unique challenges, particularly in tasks requiring direct human interaction, such as calling potential candidates for healthcare positions. Balancing the technical aspects with the soft skills necessary in healthcare — like empathy, effective communication, and understanding patient needs — is crucial. This challenge is enriching, as it drives the development of a more holistic skill set, blending technical proficiency with interpersonal skills.

The experience I am gaining in this healthcare setting is invaluable in shaping my professional identity. It has confirmed my passion for applying technology to solve real-world problems, especially in sectors where technology can significantly enhance quality of life, like healthcare. The insights gained from this internship are molding my career goals, steering me toward fields where I can blend tech solutions with empathetic service delivery.

WHAT I LEARNED

My keen interest in the healthcare sector and the aspiration to integrate technology with bioscience further motivated my decision to gain experience working with healthcare professionals. These two factors—improving my interpersonal skills and exploring the healthcare industry—are what I value most about my internship at Networks Connect. The environment here offers abundant opportunities for both, allowing me to connect my academic studies and personal growth with practical experience in a professional setting, crucial steps towards my future career in healthcare technology. This synergy of academics, practical experience, and personal development is guiding me towards a comprehensive understanding and preparation for a future where I can innovate at the intersection of technology and healthcare.

Moreover, studying computer science has its unique set of benefits and challenges. As a computer science student, I've learned not just technical skills but also how to remain calm and professional under pressure. This aspect of my education has been particularly beneficial during my internship at Networks Connect. The experience of dealing with frustrating situations like errored codes and unresponsive tools has equipped me with the ability to manage my emotions effectively. This skill has proven invaluable in handling challenging situations with clients. When faced with difficult clients or tense scenarios at work, the ability to navigate these interactions calmly and professionally, a skill honed through my academic experiences, comes into play. This not only helps in resolving the immediate issue but also contributes to a more effective and professional work environment. 

Additionally, in my computer science studies, I've learned not only technical skills like programming and system analysis but also how to handle pressure and frustration. This background has been essential in dealing with the challenges of working at Networks Connect, especially when handling difficult clients or complex issues. My academic experience, marked by troubleshooting errored codes and dealing with unresponsive tools, has taught me to remain calm and think clearly under pressure. These soft skills, combined with my technical knowledge, have enabled me to contribute effectively to the team and manage various tasks confidently. The ability to apply a structured approach to problem-solving, honed through my computer science coursework, has been particularly beneficial in navigating the dynamic environment of my internship, enhancing both my performance and my professional growth.

Finally, my internship at Networks Connect positively influences my academics, though not in a direct manner. It has reignited my interest and focus, particularly piquing my curiosity in the business aspects of technology. This expanded interest is a significant shift from my primary focus on computer science, offering a broader perspective that enriches my academic pursuits. Additionally, the supportive environment at my internship, where I can discuss school and life matters with colleagues, has a considerable impact. This support system alleviates some of my worries, allowing me to concentrate more on my classes. The experience has thus not only enhanced my academic engagement but also provided a well-rounded perspective, integrating my technical knowledge with a newfound interest in business, thereby enriching my overall educational journey.