We've Moved to Flexischools!

A Simpler, Smarter Canteen Payment Experience for ISHCMC Families

Dear Parents,

We're excited to let you know that Global Cafe's canteen ordering and payment system at ISHCMC has now moved from MyCampusCard to Flexischools, part of the school-wide system updates rolling out this August. This brings a more modern, reliable, and secure way for your family to manage canteen payments — with no loss of funds and minimal set-up on your part.

What is Flexischools?

Flexischools is a cashless payment platform already trusted by 2,300+ schools across Australia. It replaces MyCampusCard as the system linked to your child's ID card and your family account, giving you a fresh, modern app while keeping the canteen experience your family already knows.

Why We've Made the Switch

Flexischools brings a number of improvements for your family:

•    A user-friendly app and a fresh, modern platform that's simpler to use day-to-day than MyCampusCard.

•    Better account management and purchase tracking — see exactly what your child has bought, when, and where.

•    Automatic top-ups and better notification control — set your balance to refill automatically and choose the alerts you want (low balance, spending summaries, and more).

•    A strong customer service track record, with dedicated support if you ever run into an issue with your account or a payment.

•    Robust data protection for your family's payment and student information.

•    A proven platform, already running in 2,300+ schools across Australia.

How You'll Use Flexischools at ISHCMC

Grades 1–12, Staff & Parents: For the great majority of our community, Flexischools works as a cashless payment gateway. Students and staff continue to choose their food in person at our counters — simply tap or scan your ID card to pay, just as you would with cash or a card, but faster, trackable, and topped up in advance.

EE–KG: For our youngest students, the pre-order option remains available. Parents can log in to Flexischools to select and pay for their child's meals in advance, set day-by-day menu choices, and manage dietary preferences.

Getting Started

You don't need to do anything right now. Access to Flexischools is covered by the school's new Parent ID Passport (PIPs) single sign-on, so there's no separate account to create. Your current MyCampusCard balance has automatically transferred to your new Flexischools account — nothing is lost in the move.

VERY IMPORTANT: a student card/account can only be linked to one Main/Primary parent account at a time.  By default the account will be registered with the Mother.  If you would like to switch Main/Primary accounts to the father, please contact IT Helpdesk helpdesk@ishcmc.edu.vn .  For in person top ups, both parents are able to top up the accounts at our counters using the child(ren) accounts.

Topping Up Your Account

Top up online through Flexischools, and — new with this move — set up automatic top-ups using your card of choice so your balance refills on its own whenever it runs low.  This option is currently only available for international cards for the meantime. You can continue to top up in person at Global Cafe's main counters using cash, credit card, or bank transfer (please include your child's full name and class code in the transfer reference). 

Menus, Guides & More

Updated menus, a Food Gallery and other canteen information are available on our ISHCMC Canteen Menus and Information Folder, which has also been refreshed alongside this move.

Questions?

For login or PIPs access issues, please contact the IT Helpdesk at helpdesk@ishcmc.edu.vn. 

For anything else — orders, balances, or account questions — reach out to our Primary Campus manager, Mrs. Hang, at primaryglobalcafe@gmail.com, or our Secondary Campus manager, Mrs. Trang (Jancy), at secondaryglobalcafe@gmail.com.

Thank you for your continued support as we bring you a better canteen experience this year.

Sincerely,

Global Cafe Team

Getting Started:  How to Use Flexischools

VERY IMPORTANT NOTE: a student card/account can only be linked to one Main/Primary parent account at a time.  By default the account will be registered with the Mother.  If you would like to switch Main/Primary accounts to the father, please contact IT Helpdesk helpdesk@ishcmc.edu.vn .  For in person top ups, both parents are able to top up the accounts at our counters using the child(ren) accounts.

Flexischool App

1. Register: Your school will enable your Flexischools account and send you an email invitation to the mother of the family (ie. Main Contact). Log in at user.flexischools.com (or the Flexischools app), enter your email address, and follow your school's sign-in method (PIPs/parent id passport).

1. Your child is added automatically: Once your account is set up, your child(ren) will be linked by the school automatically. If a child is missing from your account, please contact the IT Helpdesk at helpdesk@ishcmc.edu.vn. 

2. Top up your wallet: In the app, tap Wallet, then Top Up, and enter an amount and payment method (debit or credit card). On the website, choose "Top up wallet" from the left-hand menu. You can also switch on Automatic Top-Ups in the Wallet section so your balance never runs low.  This option is currently only available for international cards for the meantime.

For EE-KG Parents

3. Place an order: Click "Order Food", select your child, choose the canteen service and date, add items to the cart, then "Checkout & Pay".

4. Manage or cancel an order: Go to the Orders section (app or website), select the order, then "Cancel order" or "Send receipt". Cancelled orders are refunded to your Flexischools balance. Orders can be cancelled up 10:30 am the same day.

Tip: all student accounts can only be linked to one main parent account.

Watch the official "How to use the Flexischools app" video: https://youtu.be/H1vZg3ZWc6Y

Need more help? Visit the Flexischools Parent Support Centre: https://support.flexischools.com/parents

FAQ's: FREQUENTLY ASKED QUESTIONS

Q: How do I register for a Flexischools account?

A: Your school enables your account and sends you an email invitation. Log in at user.flexischools.com or via the app, enter your email, and follow your school's sign-in method (email/password or single sign-on).

Q: How do I add or link my child to my account?

A: Students are added and linked to student cards by the school automatically. If your child is missing or a card isn't linked correctly, please contact IT Helpdesk.

Q: Can two parents link to a child's account if it uses a student card?

A: No - a student card/account can only be linked to one Main/Primary parent account at a time.  By default the account will be registered with the Mother.  If you would like to switch Main/Primary accounts to the father, please contact IT Helpdesk helpdesk@ishcmc.edu.vn .  For in person top ups, both parents are able to top up the accounts at our counters using the child(ren) accounts.

Q: How do I top up my wallet?

A: In the app: Wallet > Top Up > enter amount and payment method. On the website: choose "Top up wallet" from the left-hand menu. Payment is by debit or credit card.  You can also continue to top up in person at Global Cafe's main counters using cash, credit card, or bank transfer (please include your child's full name and class code in the transfer reference). 

Q: How do I set up automatic top-ups?

A: In the app: Wallet > toggle on Automatic Top Ups > enter details > Save. On the website: Top Up Wallet > Setup automatic topups. Note: this isn't available for QR-code based payments.  This option is currently only available for international cards.

Q: How do I change my payment details?

A: In the app: tap the Wallet icon > Payment Method > choose or add a card. On the website: Top Up Wallet > choose or add a card. This won't affect your current balance.

Q: How do I cancel an order?

A: In the app: Orders icon > select the order > Cancel > confirm. On the website: Orders section > expand the order > Cancel > confirm. Refunds go back to your Flexischools balance.

Q: How do I manage my orders or get a receipt?

A: Go to Orders (app or website), select the order, then choose "Send receipt" or "Cancel order". If the canteen has already started preparing the order, please contact us directly - we may not be able to cancel it.

Q: What happens to my old MyCampusCard balance?

A: Your current MyCampusCard balance has automatically transferred to your new Flexischools account — nothing is lost in the move..

Our Menus

Menus are updated regularly for both ISHCMC campuses. Click a link below to view or download the current menus and our full master menu bank including nutritional details, ingredients and other information.

Canteen Menus and Information

About Global Cafe

Our Story: Global Cafe was founded by Joe Cilia, who was raised in Australia on his Italian family's home cooking - an upbringing that shaped his belief that "a healthy mind starts with a healthy body." Starting out as a catering service for early international schools including ISHCMC and RMIT Vietnam, Global Cafe has spent over 28 years growing into a trusted nutrition and wellbeing partner for school communities across Vietnam, guided by our philosophy: Eat Well, Live Well.

Our Mission: To create customised dining solutions built on strong nutritional foundations, tailored to the unique needs of each school community we serve.

Our Vision: To be an industry leader that inspires and engages our partners in making conscious nutritional decisions, ensuring every food and beverage offering supports the health and wellbeing of students, staff, and visitors.

Global Cafe by the numbers: 25+ years of operation - 200+ team members - 10,000+ meals served per day - 12+ restaurants and kiosks - 8 partner international schools and universities.

Care in Nutrition: Our menus are developed in close collaboration with school nursing teams and our in-house Integrative Nutrition Health Coach, ensuring balanced flavour and diets, vegetarian options, and a full allergen index.

Care in Ingredients: We use fresh, unprocessed ingredients from VietGAP-certified suppliers who follow HCMC Safe Food Chain guidelines.

Care in Our Team: Our staff wear clean uniforms, hold food handling safety certifications, and undergo health checks every six months.

Trust through Consistency: Our long-standing partnerships and positive feedback from trusted organisations reflect the standards we consistently meet for schools and stakeholders.

Trust through Transparency: We provide food safety and operations documentation upon request.

Innovation: We integrate sustainability into daily operations through eco-friendly, recyclable packaging and a farm-to-table approach using seasonal produce from local farmers. Our Smart Card payment system lets parents top up food money and track order history through a dedicated app, and our chefs are trained in the latest food technology and best practice.

Event Catering: Beyond daily canteen service, we cater special events for our school partners and the wider community, from 100 to 1,000+ guests. We were proud to serve as the official food provider for the Bob Dylan concert in Vietnam, feeding over 5,000 people.

Photo Gallery