Power and a stable WiFi connection.

Set-up is as simple as taking the unit out of the box, plugging in the device and entering the WiFi password. From there, ElliQ will walk you through her features. That said, our Customer Service team is available to support if you need it!

Our Customer Success team is available from 9am ET until 5pm ET, Sunday through Friday. You can reach them  at (855) 888-1295 or help@elliq.com for support.

Yes, the individual simply needs to say “ElliQ, let’s add a contact” and the device will prompt them for the name and phone number of the person they’d like to add.

ElliQ is not equipped with fall detection and is NOT an emergency device. If there is ever any emergency, the user should call their physician or 911. With the user’s explicit consent, ElliQ can update the primary contact about changes in condition, like pain levels, mood, or irregular self-reported health measurements.

Like most electronic devices, ElliQ needs electricity to function. Simply wait for the power to come back on, allow a few minutes for your WiFi network to restart, and press ElliQ’s power button. Please note that during a power outage the tablet screen will remain on, but ElliQ won’t be fully functional again until you press the power button on the base.

Contact our Customer Success team at (855) 888-1295 or help@elliq.com for support.

The care manager’s information need to be added to the user’s ElliQ device as a contact. The care manager will need to download the ElliQ Connect mobile app via the App or Google Play Store. Once set up, ElliQ will then ask the client if they wish to send updates to this contact. If they consent, updates will be sent through the app moving forward.

If inclined, you may use your personal smartphone, as it is protected and safe. If you wish to utilize this feature and are not comfortable using a personal phone, there is a web-based interface that we can give you access to. Please contact Customer Success (help@elliq.com) for access.

No. ElliQ is not an emergency device and we make every effort to ensure that users are aware of that. If a customer ever does mention that they are experiencing an emergency, ElliQ will remind them this is not an emergency device and encourage them to contact their doctor or 9-1-1 immediately. There is no expectation that care managers will monitor updates consistently or respond immediately.

We take great care in protecting user’s data. We deploy state of the art encryption and access controls and are HIPAA compliant. Our privacy policy can be found on elliq.com. We never share information unless we are instructed to do so by the end user.

Yes, an ElliQ unit can be repurposed to a new home, but before redistributing her we must be notified so that we can clean the data from the unit and prepare it for the new individual.

If a client does not want to utilize ElliQ any longer, they should alert our Customer Service team. They will instruct them how to return the device to us.

If a client passes away, first and foremost we offer our sincerest condolences. Once the care manager becomes aware, we ask that you work with the caregivers to facilitate the return of ElliQ so it can be redistributed.