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You've identified a member that would like ElliQ... now what?
Upcoming Waitlist Process:
We have seen so much success with the ElliQ program that we will soon have to implement a waitlist for interested users.
How will this change our usual process for getting your clients an ElliQ?
Not much will change at all! This is the process moving forward:
Submit designation forms for your interested client as normal
We will contact you to let you know whether a unit is available or not
If we have units, we will fill the order immediately.
If there is a wait, we will let you know, and when a unit becomes available we will reach out to you in order to confirm whether your client is still interested. The wait may be up to several weeks.
Your client will be shipped their ElliQ
If you have any questions or concerns please reach out to Adam via email: adam@elliq.com
STEP 1: Designation Form
STEP 1: Designation Form
Once your client has decided to welcome ElliQ into their home, the case manager must complete the Designation Form on their behalf. This form allows us to allocate a specific device ID to the individual so that we can personalize the device to the client and to have you set up as a contact.
Please allow 24 hours between submitting the designation form and bringing the ElliQ to your client.
If you don’t have 24 hours, email hello@elliq.com promptly or call 855-888-1295 to expedite the process.
If you have spoken to an ElliQ team member about disenrolling a client or replacing an older unit, please submit this form here:
[OPTIONAL] Schedule Support
[OPTIONAL] Schedule Support
Our Customer Success team can join you virtually when you're headed to the client's home to install ElliQ. Simply schedule the session below or call (855) 888-1295 when you arrive and we'll help walk you through set-up and answer any questions along the way.
Please let us know about your experience with the ElliQ program! All feedback can help us improve the experience for you!
Our Customer Success team is available from 9am-5pm ET at:
(855) 888-1295
You can also email us anytime at help@elliq.com
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