Week Four

Thought Express continued, and Service Delivery WOW (Second line support).

This week we'll cover:

1. Contract Query - Status Enquiries (TE)

• Checking the status of a policy and policy lapses.

2. Contract Status Updates (TE)

• Policy cancelation requests

3. Beneficiary update (TE)

• The different beneficiary types and how to update these on the policy.

4. The Audit Trail

5. Service Delivery WOW continued ( Second line support)

6. Practical application of what we've learned so far.