Welcome! We look forward to working with you as you go through your onboarding and training.

At the end of our time together you'll be equipped to handle a variety of customer queries, follow our workflows and process like pros, and use our systems and apps to the best of yours and our clients' advantage.

Our program is built around methodical, integrated learning principles.

In between the theoretical content and sessions, you will go through practical exercises and examples of the content which has been covered. This gives you an opportunity to practice your learning on real-world queries straight as soon as we've covered the topic to help you consolidate the knowledge you've acquired.

The program has been designed in such a way that each topic builds on from the previous one. And so session by session you'll be working towards becoming a fully fledged Sanlam Indie Customer Ops