Sanlam Indie Ops Training & Onboarding

Program

Outline

Learning Resources and Aids

Thought Express User Guide

Root User Guide

Product Training

Product Training continued
The Client Query
Introduction to Freshdesk
Service Delivery WOW

The customer ops network; hand-offs and escalations
Introduction to Thought Express
Distribution & partner queries
Claims Overview

Thought Express continued

Underwriting support
Thought Express continued
Telephony

Practical application and support

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