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Google Meet Troubleshooting and FAQs

People from outside of Hutto ISD are requesting access to my synchronous meeting.

Do not allow anyone form outside of the district to join a Google Meet with your class.

The Meet Attendance extension doesn't work.

Unfortunately, the extension that was recommended in one of our Tech-Tips is causing laptops to function super slow and Google Meet to crash. This Google Meet Attendance extension seems to have much better reviews, however, it has not been extensively tested in our school district yet. If you decide to try this new extension and you notice your Google Meet is acting funny, you may need to remove it.

My camera or one of my student's cameras suddenly stopped working.

If you are not able to turn your camera on, you can try these steps.

Check to make sure your camera cover is not closed.
Refresh your Google Meet. (You will have to re-join the meeting).
Check your privacy settings. Click on the little camera in your address bar and make sure it says allow.
If those things don't work, you can try resetting your settings to default in Chrome.
1. Click on the three dots in the top, right corner of your browser.
2. Click settings.
3. Scroll down and click Advanced.
4. Scroll all the way down to Reset and Clean Up.
5. Click Restore settings to their original defaults.
6. Click Reset Settings.
7. Close Google Meet and Re-Open it.
8. You will be prompted to allow your mic and camera.
9. Please contact the Technology Department if you are still having issues.

My mic is muted by my system settings.

Press the F4 button on your Thinkpad laptop. (Teachers only)

I can't see all of my students at once.

In order to see all participants in your Google Meet in a Grid View you will need to download the new GREEN grid view Chrome extension. If you already downloaded the BLACK grid extension in the Spring, be sure to update to the GREEN version. This will allow you to see ALL the participants in your Google Meet at the same time.

Add the new GREEN grid view here.
Open a Google Meet.
Click on the grid icon on the top right of your Google Meet screen to turn on Grid View.
(Optional) You can also select advanced options from this menu if needed.

Students are joining before the teacher.

The Google Meet's nickname option and the Google Classroom generated link prevents students from joining the meeting before the teacher.*

*Anyone with an @huttoisd.net email address (Hutto ISD teachers and staff) can start the Google Meet. Ask parents that happen to be teachers or staff members and other teachers and staff that are joining your Google Meet to wait in the Join screen until they see you have joined.

Students are joining after the teacher has left.

The Google Meet's nickname option and the Google Classroom generated link prevents students from joining the meeting after a teacher has left the meeting.*

*Anyone with an @huttoisd.net email address (Hutto ISD teachers and staff) can join the Google Meet and keep the link active for students. Ask parents that happen to be teachers or staff members and other teachers and staff that are joining your Google Meet to wait in the Join screen until they see you have joined.

At the end of your Google Meet, remove any students that have not left yet by hovering over their name and clicking remove. Then you can close the meeting. The Google Meet will remain active for a very short amount of time (less than 30 seconds). If you are concerned about students joining the Google Meet during that short period of time, you can go back to the join page after a few minutes have passed to see if any students have opened the Google Meet during that time.

Students are not able to join a Google Meet from a nickname link or Google Classroom generated link.

Make sure students are using your nickname URL (meet.google.com/lookup/nickname) or the link from your Google Classroom and didn't try to bookmark the URL in the address bar form a previous meet.
Make sure students are signed into their @huttoisd.org Google account (see images below for possible error messages).

The student is not signed in to their @huttoisd.org Google account.

Someone else with a personal GMail account is signed in.

I removed a student from a Google Meet, and they are not able to get back in.

You can try manually inviting the student to your Google Meet using their @huttoisd.org username. Only secondary students will receive email notification, but manually inviting the student into the Google Meet will allow them to have access to your live meeting again.

Invite a Removed Student Back into a Google Meet.webm

How to bookmark a nickname Google Meet link?

It's important you are bookmarking the nickname link (meet.google.com/lookup/nickname) or your Google Classroom generated link, and not the URL in your address bar.

You have to manually add the bookmark. You cannot click on the star in the address bar to bookmark your Google Meet if it is a nickname or Google Classroom generated link. The URL in the address bar changes with each new meeting.

My co-teacher or a teacher/staff parent is the owner of a recording I started. The recording is in their Google Drive instead of mine.

In order for a teacher to be the owner of a Google Meet recording, regardless of who initiates the recording, they have to be the first person to start the actual Google Meet. If a staff member or another teacher starts the Google meet, they will be the owner of the recording. Please note, it takes about five minutes after a Google Meet has closed before ownership will change. For example: If an aide starts the Google Meet, and then closes it, and then the teacher starts the Google Meet 2 minutes later, the co-teacher will still be the owner of the Google Meet. Ask parents that happen to be teachers or staff members and other teachers and staff that are joining your Google Meet to wait in the Join screen until they see you have joined.

My co-teacher or a teacher/staff parent has access to Mute and Removed students instead of me.

In order for a teacher to be able to mute and remove students, they have to be the first person to start the actual Google Meet. If a staff member or an aide starts the Google meet, they will be able to Mute or Remove students instead of the teacher. Please note, it takes about five minutes after a Google Meet has closed before ownership will change. For example: If an aide starts the Google Meet, and then closes it, and then the teacher starts the Google Meet 2 minutes later, the co-teacher will still be the owner of the Google Meet and be the only one that has access to Mute and Remove students. Ask parents that happen to be teachers or staff members and other teachers and staff that are joining your Google Meet to wait in the Join screen until they see you have joined.

What's the easiest way to use my doc cam during a Google Meet?

You can use the Camera app on your laptop so you don't have to open Snowflake Canvas or Note.

How can I help my students see just me or my screen?

During your live lessons, your students may want to pin your video to their screen so they can see you better. This way you will appear big on their screen and their screen will not keep jumping to other students when their microphone is turned on. Teach students how to pin you to the screen during live lessons.

What do I do if I am kicked out of my live Google Meet with students

It is important to set up a procedure with your students in case you are kicked out of a Google Meet because an internet outage or other issue. If possible include other staff in your live meets and/or download the Google Meet App on your phone.

To access a nickname link on your phone:

Download the Google Meet App on your phone.
Type your nickname link into your phone's browser (Safari or Chrome).
- You will need to sign in to Google using your @huttoisd.net account. You will get an error message if you are not signed in.
The link should open in the Google Meet App on your phone.

How can I just record myself instead of all of my students during a live Google Meet?

Unfortunately, there isn't a fix to this problem. We've discovered pinning yourself doesn't help. You can do one of the following workarounds if you need to have a full recording with just your camera or your screen.

Use Screencastify to record your screen in addition to recording your Google Meet. You will have two recordings. One from Screencastify and one from your Google Meet.
Record a short mini-lesson before or after your actual Google Meet.

I can't find my Google Meet recordings or chat transcripts

Your video recordings files and chat transcript files can both be found in the Meet Recordings Folder in your Google Drive. The recordings and transcripts will take a little while for the files to show up after you stop recording.

I need to cut the beginning or end of my recorded Google Meet

All live Google Meets should be recorded and saved. If you need to trim the beginning or end of your recording before sharing with families on your learning platform, you can use the Movies & TV application on your laptop to trim the video.

My students can't open the recorded videos I shared.

Before sharing your recorded video on Seesaw, Google Classroom, or Canvas be sure to check the share settings on each video. The default is set to RESTRICTED and you will want to change that to Hutto Independent School District.

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