Making and Receiving calls (iOS)

Make a call.

Note: If you call an emergency phone number, Zoom Phone will make the call using your phone's carrier instead of the Zoom app.

1. Sign in to the Zoom app.

2. Tap Phone.

3. Tap the number pad icon.

4. Call a number using one of these methods:
   Note: You can view your phone contacts in Zoom Phone if you want to make calls to people in your phone's contacts app.

   • Number pad: Dial a number using the on-screen number pad, then tap the phone icon. If you dial a vanity phone number (i.e. the number contains characters), Zoom Phone will automatically convert the letters to numbers when you make the call.

   • Copy and paste: Copy and paste a number in the text field, then tap the phone icon.

   • Search contacts: You can also tap the contacts icon to view and search your starred, internal, external, and phone contacts. Tap on a contact to call them. If the contact has several phone numbers, the Zoom mobile app will display a list of numbers. Tap a number to call it.

5. If you have a direct number and a main company number, click the Caller ID drop-down menu to change the outbound caller ID number. You can also choose to hide your caller ID.
   Note:

   • The text you see above the number is not the caller ID name that is displayed to the receiving party.

   • You won't see the Caller ID drop-down menu if you don't have any direct phone numbers or your organization only has a single company number.

   • While on a call, your in-call status is synced to any desk phones assigned to you.

6. Tap the phone icon to place the call.

7. Use the in-call controls.

Call a phone contact

If you are viewing your phone contacts in the Zoom mobile app, you can call them using Zoom Phone.

1. Sign in to the Zoom mobile app.

2. Tap Contacts.

3. Tap Contacts then Phone Contacts Matching.

4. Tap the contact's name, then tap Phone Call to call the contact using Zoom Phone.

5. Use the in-call controls.

Receive a call

1. Sign in to the Zoom app.

2. During an incoming call, Zoom Phone will display a call notification to help you identify the caller.
   Note: You will not receive call notifications if you manually set your status to "Do not disturb."

3. Click one of these options depending on the call notification you get:

   • Accept: Answer the call.

   • Decline: Route the caller to your voicemail or disconnect the call depending on your settings (look for the drop-down menu called When not answered, calls will be).

   • Close icon (×): Ignore the call notification. The call will continue to ring on other devices (Zoom desktop client or desk phone).

   • Dismiss (if the call was routed to you through a call queue): Skip the call notification and remove yourself from the current call queue distribution. The call queue will attempt to reach other call queue members.

4. If you are currently on a call, you will see these options in the call notification:

   • Hold & Accept: Place the current call on hold and answer the incoming call. You can use the call controls to switch between the calls or merge them into a three-way call.

   • Send to Voicemail: Continue the current call and send the incoming call to your voicemail.

   • End & Accept: End the current call and answer the incoming call.