FAQ

Zoom Phone is a next-generation phone system. It allows users to seamlessly make and receive phone calls from a softphone regardless of device type or users location.

A "softphone" is software that is installed on the user's computer or mobile device. The Zoom client that is installed on these devices allows you to receive and make calls regardless of the user's location or device type.

The new phone system offers a vast array of features that our current phone system does not support. For example, call transferring between devices, higher call quality, , international calling between extensions, video calling and much more.

Yes, stay tuned for the announcement.

If you log a helpdesk ticket, the local IT representative will be able to provide support. You can log a ticket by visiting http://helpdesk/ or email the request to helpdesk@howcogroup.com.

Yes, we will be porting all public-facing phone numbers from our current provider over to Zoom.

You will be granted a new voicemail inbox; however, messages in our current system will not be transferable.