Know Your Role

Basic Requirements

• Be legally authorized to work in the United States.

• Obtain and maintain a valid State Security Guard license (e.g., Guard Card, Work Card) and complete all required state training.

• Attend and understand site-specific training for each assigned job site.

Basic Abilities & Expectations

• Professionalism: Maintain a professional appearance, demeanor, work ethic, and attitude.

• Conflict Resolution: Approach situations non-confrontationally and help resolve issues or de-escalate tense situations in a positive manner.

• Reliability: Be on time for shifts and ready to work with all necessary supplies.

• Communication: Communicate effectively and clearly with the public, management, and emergency personnel.

• Conduct: Stay off cell phones unless using a work-related app, and work effectively with minimal direct supervision.

• Interpersonal Skills: Be approachable, maintain visibility to the public, and use good judgment in interactions with Law Enforcement.

Basic Job Functions

Surveillance & Patrol: Patrol on foot or stand guard at a fixed post to observe and report—the two primary functions of the role.

Safety Enforcement: Ensure a safe environment by enforcing client policies, reporting hazardous conditions (e.g., fires, medical emergencies), and providing crowd control for emergency responders.

Reporting & Documentation: Take detailed incident notes, record witness statements, gather and preserve physical evidence , and submit all required reports to Shift Leads or Management.

Operational Tasks: Use a two-way radio, receive assignments from management, maintain assigned equipment in a clean state, and perform other related duties as assigned.