Insights & Innovations

The HI&I X-Factor (Marty Herbert)

I recently sat down and had a conversation with AI to determine the X-Factor for HI&I. The below is a result of that "conversation."

What sets your product apart from others in the market? How do you ensure that your services are of the highest quality?

All the HI&I offerings tie-in together and make the offerings value added to each other. I have partnerships with software vendors for both business process workflow management and policy and procedure management. I have a lean six sigma certification in business process management and I have implemented both process workflow software and policy management software as part of a holistic solution. I am willing and able to create the next generation of what I do and how I do it after having seen success in my past endeavors with building teams. Although we are just getting started, we are building something bigger than ourselves.

That's a strong foundation. Now, let's delve into customer experience.

How do you ensure a seamless and positive experience for your clients throughout their engagement with your services? Are there specific measures or practices you have in place that contribute to exceptional customer satisfaction and loyalty?

First, we listen to discover the root cause of any issues or problems our clients are having. We address the specific, pressing needs with short timeframes with a view of the overall process involved at a higher level. We measure the amount of time saved on a process, reduction in negative financial attributes and ratios, increases in positive financial ratios, and overall customer satisfaction. We measure satisfaction by whether our clients return and will allow us to showcase their engagement. We believe that feedback is a gift.

Great customer-centric approach. Now, let's explore your brand values.

What values or principles does your brand prioritize? How do these values align with the needs and expectations of your target customers? Additionally, how are these values reflected in the way you conduct business and interact with your clients?

Our core values are: Polished - we conduct ourselves professionally whether anyone is watching or not; Appreciative - we appreciate the contributions of the entire team as well as our clients' perspectives and perform our work in a cheerful, friendly, trauma-free way; Aptitude - we combine knowledge and experience of our teammates to provide the right ratio of innovation and insight to our clients; Continuous Improvement - we are always improving our clients, ourselves, and learning by doing and researching; Light-hearted - we have fun and see the wonder in the transformations we are able to oversee in our clients.

Your core values reflect a positive and professional approach. Now, let's touch on another aspect.

How do you differentiate your brand in terms of innovation and staying ahead of industry trends? Are there specific strategies or practices you employ to ensure that your services incorporate the latest advancements and provide cutting-edge solutions to your clients?

We learn quickly, through rapid prototyping of processes and methodologies, what works best for each client and we stay up-to-date with industry leaders, regulations, and trends to deliver the right solutions and advancements.

Excellent commitment to staying ahead. Now, let's discuss the broader impact of your services.

How does your brand contribute to the broader community or industry? Are there any social or environmental initiatives, partnerships, or contributions that set your brand apart as a responsible and impactful player in the business consulting landscape?

We emphasize a balance between having a life and making a career. Our impact is felt by our employees who experience a different way of working that provides independence based on professionalism, balance based on time away to recharge, and compensation that provides the ability to live. We also provide up to a week off for community service/charitable initiatives. We are establishing a new way of providing professional services that empowers the consultant, mentors the associate, and coaches the managers to continuously do better.