Kudos, Alerts and Cases

The early alerts and academic progress monitoring functions of Navigate are part of the “early alert” aspect of the platform. They are intended to help us know when students are struggling or at risk academically -- and to help us get them the support needed to promote their success. 

When one of your advisees receives an alert, a case is assigned to you as his or her advisor. The student will receive an automated email, and you can find record of the alert in your Navigate “Cases” folder. 

What happens when a student receives an alert?

1. The student will receive an automated email when faculty issues an alert. The student is prompted to connect with faculty to review the alert and discuss ways to improve and succeed. 

2. Student Success Coaching team reviews cases and outreaches to students via phone, text and email to offer support and information about HACC resources. Occasionally, an advisor or success coach will choose to reach out to the faculty member who issued the alert. In that case, the advisor/success coach is typically seeking to gain more information about the student’s situation and how they can help the student. 

3. Faculty can view if a student has an alert via the student's Navigate profile. This is a good talking point to review when meeting with students, especially assigned advisees. 

4. Many advisors will choose to reach out to the student, letting him or her know that you are aware of the alert and offering to help. Sometimes, just this simple step is effective to get the student moving in the right direction. In the name of efficiency, you might choose to create a general email template for such responses. Some have been created to help you.

5. If the student replies to your outreach, you can meet with them, schedule a phone conversation, or help connect the student to resources that may help with the issue. In this way, you are carrying out the relational aspect of advising and acting as mentor and “go-to person” to promote your advisees’ success.

6.  Faculty who issue an alert can follow the alert progress via the faculty Professor Home page under "My Issued Alerts". 

It is important to note that advisors should exercise their professional judgement as to what they do about alerts and cases. Sometimes no action is required on the part of the advisor, given that the student gets an email notifying him or her of the alert/concern and recommending that he or she follow up with the alert issuer. You should always do what you deem to be appropriate and what you think will best support the student.