FSA transactions must be properly substantiated to confirm that they are eligible expenses under the plan. If an FSA transaction remains unresolved after the normal substantiation process, the Benefits Office may contact you to provide an additional opportunity to submit documentation or otherwise resolve the transaction.

If you are contacted about an unresolved FSA transaction, please respond by the deadline provided. If the transaction cannot be substantiated or resolved, the outstanding amount may be recovered through an after-tax payroll deduction, in accordance with applicable requirements.