Chromebook Repair Policy and Procedures
Chromebook Repair Policy and Procedures
Embedded Files
Chromebook Repair Hours:
Chromebook Repair Hours:
8:00 AM-8:45 AM and the first 30 minutes of each block
8:00 AM-8:45 AM and the first 30 minutes of each block
Please see below important information and revisions to Mauldin High School and Greenville County School's Repair Policy.
Please see below important information and revisions to Mauldin High School and Greenville County School's Repair Policy.
Chromebook Repair Warranty
Chromebook Repair Warranty
The Lenovo Chromebooks that have been purchased by Greenville County School District are covered by a 3-year parts and labor warranty. This warranty covers the machines for hardware failures, such as:
The Lenovo Chromebooks that have been purchased by Greenville County School District are covered by a 3-year parts and labor warranty. This warranty covers the machines for hardware failures, such as:
- Chromebook will not charge or will not turn on.
- Chromebook will not charge or will not turn on.
- Chromebook's keyboard or touchpad is no longer working.
- Chromebook's keyboard or touchpad is no longer working.
Students will also receive coverage for ONE incident of accidental damage per year. Examples include the following:
Students will also receive coverage for ONE incident of accidental damage per year. Examples include the following:
- Liquid spilled on or in the Chromebook.
- Liquid spilled on or in the Chromebook.
- Drops, falls and other collisions.
- Drops, falls and other collisions.
- Damaged or broken LCD screen due to a drop.
- Damaged or broken LCD screen due to a drop.
*Please note, again, that students WILL NOT receive free repair coverage for more than one damaged or cracked screen per school year and will be charged if proven to be intentional.
What the Warranty Does Not Cover
What the Warranty Does Not Cover
The following are examples of incidents not covered by the Lenovo warranty or Accidental Damage Protection. Should the following occur, the repair or replacement cost will need to be paid by the student and parent (s).
The following are examples of incidents not covered by the Lenovo warranty or Accidental Damage Protection. Should the following occur, the repair or replacement cost will need to be paid by the student and parent (s).
- Intentional damage resulting from abuse or vandalism.
- Intentional damage resulting from abuse or vandalism.
- Loss, misplacement, or theft of the student's Chromebook
- Loss, misplacement, or theft of the student's Chromebook
- Loss, misplacement, damage, or theft of the student's Chromebook charger.
- Loss, misplacement, damage, or theft of the student's Chromebook charger.
In the event that the Chromebook assigned to a student should develop a technical problem or become damaged, the issue should be reported to Mrs. Craig.
In the event that the Chromebook assigned to a student should develop a technical problem or become damaged, the issue should be reported to Mrs. Craig.
How to Report and Receive Tech Support:
How to Report and Receive Tech Support:
Students are responsible for the general care of the Chromebook issued to them by the District. Chromebooks that are broken or fail to work properly must be taken to the Media Center (in-person students) or to your home school (virtual).
Students are responsible for the general care of the Chromebook issued to them by the District. Chromebooks that are broken or fail to work properly must be taken to the Media Center (in-person students) or to your home school (virtual).
In-person students: All repair requests will be processed by Mrs. Craig in the Media Center during repair hours and no later than 48 hours after the damage occurs. Failure to do so can result in the student being charged for the repair.
In-person students: All repair requests will be processed by Mrs. Craig in the Media Center during repair hours and no later than 48 hours after the damage occurs. Failure to do so can result in the student being charged for the repair.
Virtual students: For small issues, please contact Mrs. Craig, 355-6547 and she will be able to help you, or schedule a time for you to bring your chromebook in for repair.
Virtual students: For small issues, please contact Mrs. Craig, 355-6547 and she will be able to help you, or schedule a time for you to bring your chromebook in for repair.
Chromebook Replacements
Chromebook Replacements
For minor repairs or first incident of accidental damage occurrence:
For minor repairs or first incident of accidental damage occurrence:
- Students will be issued a replacement Chromebook if one is available.
- Students will be issued a replacement Chromebook if one is available.
- This will be the Chromebook that the student will continue using throughout the school year.
- This will be the Chromebook that the student will continue using throughout the school year.
- If there are no replacements available, the student will be notified when his or her Chromebook is ready to be picked up.
- If there are no replacements available, the student will be notified when his or her Chromebook is ready to be picked up.
For uncovered repairs:
For uncovered repairs:
- Additional cracked screens, or any other damages, per school year will result in a bill for the repair costs
- Additional cracked screens, or any other damages, per school year will result in a bill for the repair costs
- Including full replacement costs of the Chromebook if applicable.
- Including full replacement costs of the Chromebook if applicable.
Any replacement Chromebook is also subject to the same liabilities.
Any replacement Chromebook is also subject to the same liabilities.
The Difference Between a Repair and an Issue
The Difference Between a Repair and an Issue
Many issues with Chromebooks failing to work properly can be resolved with a few troubleshooting steps. Beyond obvious repair issues, such as a cracked screen, students are asked to follow these steps outlined in the troubleshooting guide before submitting a repair request form.
Many issues with Chromebooks failing to work properly can be resolved with a few troubleshooting steps. Beyond obvious repair issues, such as a cracked screen, students are asked to follow these steps outlined in the troubleshooting guide before submitting a repair request form.
If the troubleshooting steps have been followed and the Chromebook issue is still not resolved, students are asked to see Mrs. Craig in the Media Center.
If the troubleshooting steps have been followed and the Chromebook issue is still not resolved, students are asked to see Mrs. Craig in the Media Center.
After the repair form is submitted and the Chromebook turned in for repair, students will be provided with a different Chromebook to use from that point on.
After the repair form is submitted and the Chromebook turned in for repair, students will be provided with a different Chromebook to use from that point on.
Though students are expected to first attempt the basic troubleshooting suggestions, they should never attempt any repairs themselves or to obtain a repair through a third party.
Though students are expected to first attempt the basic troubleshooting suggestions, they should never attempt any repairs themselves or to obtain a repair through a third party.
Students are eligible for coverage of one cracked screen repair with no charge.
Students are eligible for coverage of one cracked screen repair with no charge.
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