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Visitor Studies volunteers play a critical role in evaluating visitor experiences in order to make improvements. They are a hugely important factor in collecting data for the Museum, and thereby indirectly providing Museum visitors with exceptional and memorable customer experience.
Visitor Studies volunteers play a critical role in evaluating visitor experiences in order to make improvements. They are a hugely important factor in collecting data for the Museum, and thereby indirectly providing Museum visitors with exceptional and memorable customer experience.
Department: Exhibits
Supervisor: Kathy Burke, Volunteer Project Manager
What they do:
What they do:
Trained in the exhibit evaluation and data collection protocols, Visitor Studies volunteers gather valuable feedback from guests, helping NHMU to ensure that it is successfully providing opportunities for guests to create lasting impressions of both natural history and current scientific research.
Visitor Studies and Evaluation volunteers assist with visitor studies data collection on an as-needed basis, using established methods for museum audience research. Training is provided on methodology. Evaluations typically occur for each special exhibition that the Museum hosts, and may occur for other special exhibits or experiences that happen at NHMU.
Training Required:
Each Visitor Studies and Evaluation project includes 2 hours of training to learn data collection methods.
Shift times:
1 to 2 four-hour shifts per week through each project; specific shift times are flexible.
Time Commitment: Each data collection project lasts 2 – 3 weeks. Volunteers are asked to participate in at least 3 projects per year.
Age Requirement: 18 years or older
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