KnowBe4

What is KnowBe4?

KnowBe4 is an online cyber security awareness platform we are making available for all full-time learners.  It helps you understand how to stay safe online, spot scams, and protect yourself and your own information as well as your college account.

Through the platform, you will be given short cyber security training modules designed to help you recognise, avoid, and respond safely to common online threats.

Training can be accessed through a web browser or through the official KnowBe4 Learner App.

Why are we using KnowBe4?

Cyber security affects everyone, not just businesses.  Online scams, fake emails and hacked accounts are very common, especially for students who use email, social media, apps and online services every day.

Colleges are also regularly targeted by cyber attacks, which can:

• Disrupt learning

• Stop access to online systems

• Put personal data at risk

KnowBe4 helps you:

• Spot fake or suspicious emails and messages

• Avoid unsafe links and downloads

• Keep your passwords and personal information safe

• Avoid or safely deal with online scams and threats

The skills you learn are useful both in college and in everyday life.

How do I access KnowBe4?

You can access KnowBe4 using:

• A web browser on a college or personal device

• The official KnowBe4 Learner App on your phone or tablet

Your account has already been created on KnowBe4 ready for you to use.  When you are enrolled onto a training course:

• You will receive an email (sent to your @suffolk.ac.uk mailbox) from KnowBe4

• The email contains links to your training and your KnowBe4 Dashboard

KnowBe4 uses single sign-on, linked to your college account, so you only need to enter your @suffolk.ac.uk email address to log in and access the Dashboard when logging in on college PC’s.  You should not need to enter a password.

Further info on how to set up and use the app can be found below.

What does KnowBe4 include?

Dashboard

The KnowBe4 website consists of the Dashboard, which provides access to any training modules you have been enrolled on.  

The Dashboard also provides a record of your successfully completed training courses, with links to download a certificate for each course you have completed.

Training

The training modules will include a range of content such as videos, multiple-choice questions, quizzes or even games.  

Certificates

Certificates are generated for each training course you complete successfully, allowing you to showcase your cyber security knowledge and awareness.  These can be downloaded once a course has been completed via the Dashboard.  

If you want to view or download certificates from previously completed training modules, these can be viewed under the “Training” menu on the Dashboard.

How do I access the training?

When you have been enrolled on a training campaign, you will receive an email that looks like the below:

The first link takes you directly to the training module, the second link takes you to the KnowBe4 Dashboard.

Clicking on the second link in the email will take you to your KnowBe4 Dashboard, it should look like the image below:

Your Dashboard shows you the progress on any new or in-progress training courses you have, and provides a “Go to Training” button to take you to the Training modules you are enrolled on.

When you start a training module, any progress you make will be automatically saved, so you can simply close the training window and come back later if needed.

Clicking on the first link in the email will take you directly to the training module.  Click on “Start” to begin the training module:

When you click “Start” to begin a training module, this will open up in a separate window, for example:

There is a Menu button at the top left of the screen, you can use this to view your progress in the current training module, access the Table of Contents, look up terms in the Glossary, and enable/disable audio.

Progress through the training content by clicking the Arrow button in the bottom right of the window.

The training content could include videos, slides, multiple choice questions, quizes, and even games.  Work your way through the content, reviewing each section as you go.  Use the forward or backward arrow buttons at the bottom right and left of the screen to move forward or backward through the content as much as needed.

There may be a short quiz at the end of the training to test you on the content covered.  Complete the quiz successfully to finish the training module:

Click on the “Complete training” button to end.  The training window will close.

Back on the main Dashboard, any competed Training will appear under the “Training” Menu.  Click on the “Training” Menu to view completed courses and download your certificates of completion:

Use the “Download Certificate” button to download a PDF copy of your certificates.

KnowBe4 App

KnowBe4 also has an app, allowing you to log in and access your training courses from a mobile device.  The main Dashboard has a “KnowBe4 Learner App” Menu at the top of the page (see image below).  Click here to display the app installation instructions and a QR code which will link the app to your individual KnowBe4 account:

Important – each QR code is unique per user account, and should only be used by the account owner to link their KnowBe4 account to their mobile app.

Need help?

• If you are having trouble logging in, accessing training, or believe something is not working correctly, please contact ithelpdesk@suffolk.ac.uk for assistance

• If you have not received a training email but believe you should have, IT can check your enrolment.