The quickest and easiest way to get answers to your questions is to use these new features within the ServicePortal. Here are some quick tips and links:
1. When you have a question, the best place to get related information instantly is to go to the Knowledge Base.
2. If you still need some assistance with your question, you can submit a request directly to HR, EOP or Finance.
3. After submitting a request, you can track the status in real time within ServiceNow.
Additional information on ServiceNow and how to navigate the system can be found below:
GU_ Operational Transformation_ServiceNow_What is the Service Portal and how do I use it.pdfGU_ Operational Transformation_ServiceNow_What is the HR portal and how do I use it.pdfGU_ Operational Transformation_ServiceNow_What is the Knowledge Base and how do I use it.pdfGU_ Operational Transformation_ServiceNow_Why should I open a case and how can I do so.pdfGU_ Operational Transformation_ServiceNow_How do I monitor the status of my case.pdf