Instructions

A VPN will allow you secure access to the Clemson Network, when away from Clemson University. VPN users can exchange data as if inside an internal network although they are not directly interconnected. While connected to the VPN, you will have access to all Clemson services as if you are connected from your desk. Due to increased load, please only utilize the VPN if the resource you are accessing requires it.

Method 1 – Use this from a Clemson imaged computer.

1. Click the start button, and look for the Cisco Folder, or type in Cisco. Launch the Cisco AnyConnect Secure Mobility Client.

2. Once it comes up, ensure that the correct address is displayed. Look for cuvpn.clemson.edu in the white box. If there is no address displayed, type it into the white box.

3. Click Connect. You will see the screen appear on the right. Enter your Clemson Username, Clemson Password, and choose an option from those below for the Duo two-factor security. If you have the Duo Application installed on your phone, you can type push. If you want a call, enter phone in the box. If you would like an sms, type sms. You should then get a Duo request on your mobile device.

4. Once connected, you should get a message stating: "Welcome to the Clemson Network, you are in the CUPVN group. Choose Accept after this.

5. When you are finished working, you can disconnect from the VPN. To do this, look for the Cisco AnyConnect Secure Mobility Client again and choose Disconnect. You can also look in the taskbar at the right for the icon, click in at choose Disconnect.

Method 2 – Use this from a personal computer or Clemson Computer without the VPN Client installed.

1. Start by opening a web browser and visiting the site: https://cuvpn.clemson.edu. Enter your Clemson Username and Password, and click Login.

2. You will then see the Duo prompt screen. Complete the Duo Two-Factor Authentication.

3. Once complete, you should see a message stating: "Welcome to the Clemson Network, you are in the CUPVN group. Click Continue.

4. You will then be prompted to download and install the Cisco AnyConnect Client.

5. Download and install the Client. There are instructions on the installation page to assist you in the install process. Once complete, refer to the instructions in Method 1.

Notes about the VPN

Connecting to a VPN may cause your connection to be slower than directly connecting to a wireless network. When you join, all of your network traffic encrypted and passes through Clemson's network to your computer. The VPN secures the connection but may cause slower internet connectivity. Many Clemson systems do not require accessing the VPN to access.

Most systems at Clemson do not require first connecting to the VPN if working off-site. If you are only checking email or Canvas, connecting to the VPN is not needed. If you will be doing anything with sensitive or secure data, it is highly recommended first to connect to the VPN. Many systems will be inaccessible if not connecting from the Clemson network or VPN. If you try to access a resource that does not seem to be available, first connect to the VPN and try to connect again.

How to forward your IP phone:

1. If working remotely, first connect to the Clemson University VPN.

2. Visit https://phone.clemson.edu

3. Enter your Clemson University Credentials.

4. Click Call Forwarding on the Left Navigation Bar

5. Verify that your office phone number is showing. Click the checkbox next to Forward all calls to:

6. Click the dropdown box. You can forward your phone to Voicemail or enter a phone number to forward calls to.

7. Click Save. If you are by your desk, you will see the forwarding message appear on the display. If not, you can call your number from another line and verify that it is working correctly.

To stop forwarding your IP phone:

1. From your desk, click the Stop forwarding calls button on the phone display.

2. If working remotely, first connect to the Clemson University VPN.

3. Visit https://phone.clemson.edu

4. Enter your Clemson University Credentials.

5. Click Call Forwarding on the Left Navigation Bar

6. Verify that your office phone number is showing. Uncheck the box next to Forward all calls to:

7. Click Save.

Notes regarding IP Phones

There are advanced forwarding rules available as well. These can be useful if you want to forward internal calls to another number but send calls from external callers to Voicemail. They can be set on the phone screens above.

You can also set most of your phone's settings from the https://phone.clemson.edu portal. Some options include ringtones, quick dial options, wallpaper, and more.

Forward your analog phone (must be done from your office phone)

1. Lift handset

2. Dial 114

3. Dial the extension number to which your calls are to be forwarded.

4. Hang up, and verify the forwarding by dialing your own number.

Cancel forwarding your analog phone (must be done from your office phone)

1. Lift handset

2. Dial 115

3. Hang up, and verify the forwarding by dialing your own number.

WebEx is Clemson's tool for remote meetings, provided by CCIT. It can generate video conferences and audio conferences from anywhere in the world. Up to 1000 attendees can attend a meeting at a time, and in the event of connectivity issues, a phone number is provided.

Schedule a WebEx Meeting

1. Open Outlook. Under the Home tab of the Ribbon, click on Schedule Meeting. If this option is missing, download the following file to enable it:

a. Windows: https://akamaicdn.webex.com/upgradeserver/client/ptool/39.11.2/msi/webexplugin.msi

b. Mac: https://akamaicdn.webex.com/upgradeserver/client/ptool/39.11.2/mac/intel/webexplugin.dmg

2. Fill out all the meeting details as you would for a typical Outlook Meeting, including the event title, required and optional attendees, date, start and end time, and location.

3. Enter any other details about the meeting in the body of the meeting invitation. Do not put any text below the - Do not delete or change any of the following text. – message. You can also attach files to the meeting invitation.

4. Before you send, it's a good idea to click Change Settings above.

a. You may want to change the random password that WebEx gives you. Passwords are required for all WebEx meetings. Clicking the link in the email invitation should let people in by default.

b. Increase the amount of time that attendees can join before the starting time. I recommend increasing it to 15 minutes.

c. Under the Resources tab, you can select alternate hosts. These are attendees who can start the meeting in your absence. Click the checkboxes next to anyone's names you wish to start and manage the meeting. Please note this is limited to attendees with @clemson.edu email addresses.

5. Once you have your meeting details set, click Send. The invitation will go out to all your attendees and appear on your Outlook calendar. When it's time to start your meeting, you will get a notification and can click the link to start.

Attend a WebEx Meeting

To attend a WebEx meeting, click the meeting link from the invitation sent to you. WebEx will launch in the browser for you and allow you to connect to the meeting. For more information see this link: https://help.webex.com/en-us/ozygebb/Join-a-Cisco-Webex-Meeting#Join-a-Meeting-from-the-Webex-Meetings-Desktop-App-or-Mobile-App

Notes

You can also go to https://clemson.webex.com to schedule a meeting through the web client or see a list of your scheduled meetings and recordings.

If you need to add additional attendees or make changes to the meeting, you can open your Outlook calendar and find the meeting. Double click on it, make the desired changes, add attendees, and then click Send Updates. It will then update everyone's meeting with the change. You do not need to cancel the WebEx meeting and create another.

WebEx meetings can be reused or started after their set time. You also have access to a personal room, which is a link that will never expire and can be used many times. This is good to set up for a permanent virtual meeting room.

Looking for more information? Check out the Clemson WebEx Help site: https://www.clemson.edu/online/tools/webex.html

Zoom Information

Zoom is now available for use by all Clemson Faculty and Staff. Create an account by logging in here with your Clemson Credentials: https://clemson.zoom.us/. Please see the Zoom Video Tutorials for help getting started in using it.

Adobe Scan and Box Capture are mobile applications that allow your phone to act as a scanner for all types of content. You can create PDFs from these scans, capture whiteboards and more. All the content you scan is saved to cloud based storage, and can be shared with others. These scan can also use optical character recognition (OCR) allowing you to edit the content in other applications.

Use Adobe Scan

1. Begin by downloading Adobe Scan for your mobile device. You can also download a bundle of Adobe Scan and Adobe Acrobat if you wish to edit your scans on your mobile device (iOS only).

   • Apple iOS: https://apps.apple.com/us/app/adobe-scan-digital-pdf-scanner/id1199564834

   • Apple iOS Adobe Bundle: https://apps.apple.com/us/app-bundle/adobe-document-bundle-view-annotate-share-pdf-and-scan-docs/id1449080083

   • Android: https://play.google.com/store/apps/details?id=com.adobe.scan.android&hl=en_US

2. Launch the Adobe Scan application. You will be prompted to sign in. Select the option under "Already have an Adobe ID?" to Sign in.

3. Login using your Clemson credentials. After logging in you will see a screen welcoming you to Adobe Scan.

4. Select the type of content you would like to capture. You may also need to give permission for your device to allow Adobe Scan to access your camera. Currently Adobe Scan can capture:

   • Whiteboards

   • Forms

   • Documents

   • Business Cards

5. Center your content, and tap the screen to proceed. Adobe Scan will automatically adjust the borders for the document and complete a scan. You will then be able to adjust the handles around the document to make sure everything is captured. There are options here to Retake the image or Continue when ready.

6. Once you've clicked Continue the image you will see a screen with additional options for further editing of the document. Make your edits and click the Save PDF text in the top right when complete.

7. Your Document is now saved to your document library to Adobe's Document Cloud. You can share it from this screen or open in Adobe Acrobat and continue working with the document.

8. All documents scanned via Adobe Scan will be stored in the Adobe Document Cloud - https://documentcloud.adobe.com/ . Please note that this space is cloud based and not suitable for storing secure or confidential information.

Use Box Capture

1. Begin by downloading Box Capture for your mobile device. Box Capture is currenltly only supported for Apple iOS at this time: https://apps.apple.com/us/app/box-capture-for-emm/id1137221086

2. Launch the Box Capture application. Click the "Get Started" box. When the login screen appears, select the "Use Single Sign On (SSO) link. Enter your Clemson credentials and complete the login process.

3. Select the type of content you would like to capture. You may also need to give permission for your device to allow Box Capture to access your camera. Currently Box Capture can scan:

   • Videos

   • Photos

   • Scan (Documents with text recognition)

   • Audio

4. Note the Review toggle switch at the bottom right. If this is off, files will be directly uploaded to Box. If it's on you will see additional editing tools before uploading. You can also choose the target Box folder to save in by clicking the folder icon and specifying the location before you capture.

5. Center your content, and push the center capture button. This will changed based on the type of content being captured.

6. Your content is then saved directly to Box in the folder specified. You can access it via the Box app or by visiting https://clemson.app.box.com/ Box has been approved by CCIT for secure data storage.

1. Log in to Canvas - https://clemson.instructure.com/

2. Make sure you have your quiz ready before activating the Lockdown Browser and Monitor. You will want to make all changes to the Exam before turning on these options.

3. Look for LockDown Browser link in the left sidebar. If it is not visible, click Settings, then navigate to Navigation on the top bar. Scroll down to LockDown Browser, click the three dots and choose Enable. It will be visible in the left navigation at that point.

4. Click on LockDown Browser. A tutorial screen will appear with helpful videos. Review them if you need an overview of the product or more help. Click Continue to LockDown Browser when you are ready to continue.

5. A list of your Quizzes for the course will be visible. Click the dropdown arrow next to the quiz you wish to secure and choose settings.

6. Choose the radio button option to Require Respondus LockDown Browser for this Exam.

7. If you want your students to enter an access code to start the Exam, Expand the option under Password Settings. Enter a password, but note it will be different than the Canvas password. If students have issues entering the password, it will be difficult for them to contact you. In a remote setting, it may be easier to have the Exam only available for a specific time rather than require a password to start.

8. Expand the Advanced Settings. See the notes below about them:

a. Lock students into the browser until Exam is completed – DO NOT enable this option. It could cause the students to be unable to exit the Exam in case of an emergency or technical issue. You will be notified if the student leaves the Exam early.

b. Allow students to take this Exam with an iPad – This can be an option if you allow it, but we have been unable to do any testing with it so far. We recommend you disable it for now.

c. Allow access to specific external web domains – If you need students to access external websites, list them in this section. They will be able to visit them within the LockDown Browser.

d. Enable Calculator on the toolbar – You can choose a standard or scientific Calculator in the Exam.

e. Enable Printing from the toolbar – If you would like the students to print, choose this option. Selecting this option will allow students to print the Exam.

9. Choose the radio button to Require Respondus Monitor for this Exam. New options will appear. We recommend setting the options below. You can also check each of these to see the process.

a. Webcam Check – This is a mandatory check that will make sure the student's webcam is working. If not, the Exam will not begin and will allow the student to exit. They should reboot at this point to try and fix the issue.

b. Additional Instructions – This is an optional step. If you want to add any additional settings, honor code, or other pertinent information add it here.

c. Guidelines + Tips – We recommend leaving this option on, especially for students new to the process. Several tips will appear that will help the students be more successful in completing the Exam.

d. Student Photo – We recommend leaving this option enabled. It will prompt the student to take a picture with their webcam that will be available to you when reviewing the Exam.

e. Show ID – This is an optional step in the process. You can have students hold up their ID, and you can compare it to their photo. If you have a large class this can be an excellent option to enable, but if you know your students well it can be skipped. Enabling it can cause an issue as students have to find an ID to show, If you do use this check, let your students know before the Exam what is considered a valid ID.

f. Environment Check – This is an optional step in the process. This step requires that the student move their laptop around their work area to check the environment. It can be cumbersome to complete, as most laptops have built-in webcams. Also, if students are going to cheat, they can pull out a phone or device after the check. If you are very concerned about academic integrity issues, we recommend enabling it as a deterrent. Be aware that it is not a foolproof method and easily circumvented.

g. Facial Detection Check – This is required and will verify that the system can detect the students' face in the recording at all times.

10. Open the Facial Detection Options next. Review the following options:

a. Prevent students from starting the Exam if face cannot be detected during Startup Sequence – We recommend leaving this enabled, as otherwise students could fool the system by not appearing in the camera feed. If possible, conduct a test exam beforehand and make sure faces are detected. If there are issues, please contact support.

b. Notify students during the Exam if face cannot be detected (prompt for a fix) – Leave this enabled as well unless you are letting students use other material on the Exam. They should not be looking away or moving out of the frame, but if you are allowing a book or notes, uncheck this box. If this box is checked and the system cannot see a student's face, it will prompt them to come back into the video frame.

11. Open the Advanced Settings. Review the following options:

a. Allow another application to use the microphone during this Exam – This should be left off unless you have a student who utilizes a screen reader or other form of accessible technology.

b. Make webcam videos additionally available for viewing on mobile devices (allow 24 hours) – This will format your student videos in a mobile format for review. If you plan to use a phone or tablet to review results, check this box.

c. Enter a demo student username for use by the instructor – if you would like to test the Exam in a copy of LockDown Browser, enter your username. Then you can launch LockDown Browser on your computer and log in as a student.

12. When everything is correct, choose Save + Close.

If you would like more information about Respondus LockDown Browser Monitor, view the QuickStart page here: https://web.respondus.com/wp-content/uploads/2019/08/RLDB-QuickStartGuide-Instructor-Instructure.pdf