Won't Print

Credit Copilot

I’m sorry to hear that your printer isn’t working! Let’s troubleshoot the issue. Here are some steps you can try:

1. Check Connections: Ensure that the printer is properly connected to your computer or network. Make sure the power cable, USB cable (if applicable), and network cables are securely plugged in.
   
   

2. Restart Printer: Turn off the printer, unplug it from the power source, wait for a minute, and then plug it back in. Turn the printer on again.
   
   

3. Check Ink/Toner Levels: If your printer uses ink or toner cartridges, verify that they have sufficient ink or toner. Low levels can prevent printing.
   
   

4. Clear Print Queue: Sometimes print jobs get stuck in the queue. Open the printer settings on your computer, find the print queue, and cancel any pending print jobs.
   
   

5. Update Drivers: Outdated or incompatible printer drivers can cause issues. Visit the printer manufacturer’s website and download the latest drivers for your printer model.
   
   

6. Test with Another Document: Try printing a different document or test page to see if the issue persists.
   
   

7. Restart Computer: Sometimes a simple restart can resolve printer-related problems.
   
   

If this steps do not help, submit a Help Request with SCTC.