Google Chat

Google Chat Spaces

• DS Retriever Tribe Open- DS team channel where agents give updates after clocking in and before clocking out, announce all breaks, phone concerns, and tech issues. Agents can navigate to the "Files" tab in this channel to view important info such 

• DS Support Questions Space Open- Where agents ask any questions they cannot find on Google Sites. Agents can search this channel to see if their question has already been asked and answered by entering keywords in the magnifying glass in the top right corner. DS team leads will monitor this channel and provide thorough answers o all questions. However, DS agents are encouraged to answer questions and provide feedback to one another as well. 

  • Agents should use the template below for all questions:

    • Warehouse

    • DP Name/DP Email

    • Date/Window of Block (If applicable)

    • Description of the issue

    • Screenshot of the issue (if applicable)

• DS Announcements- Where all announcements made by leadership are made. Agents will emoji or give a written response to all announcements. 

• DS Considered- This space is used to post DP's that are in the Considered stage on their application for more than 21 days. 

•  Water Cooler- Where the fun happens! Our team will hop on this channel for casual conversation and hangout sessions!

• Answers & the CKB- Where agents can make any suggestions for new answers or updates to the Centralized Knowledge base!

• DS Project space- Where all projects will be posted and offered to any interested DS agent who wishes to break up their day by working on an initiative created to support facilities or Delivery Partners. 

• DS Stolen under investigation- Where agents will report any Delivery Partner batches that have been Out For Delivery for 6 hours from the time the window ends. The template for posting in the channel will be as follows:

  •  Batch ID 

  • Property

  • Driver name 

  • Gladly link

• DS Hand Off- Where agents will pass off any ongoing conversations that were reopened by a response from the DP or rerouted prematurely. Agents will also use this channel to request call transfers to Spanish-speaking agents and to pass off 'End Of Day' tickets.

• DS Pay Corrections- Where agents will post information regarding DPs who have not received pay. Agents will only post the DP details if it has been 24 hours since the DP submitted the form. We will also post any Successful Package Pick ups complete after 6pm. Point of contact, Jenna Sharkey.

• DS Team Awards- Where points and badges will be announced and awarded according to the guidelines of the DS recognition program.

• DS Birthdays and Anniversaries- Where we celebrate birthdays and work anniversaries! 

• Fetch announcements- Company-wide information sharing