Annoucements: Please use the Hand Off Channel to pass tickets :)

Compliance

what is compliance?
Compliance is following rules and guidelines set by Federal and State laws and regulations regarding managing workplace relationships with 1099 Contractors.

Please fill this out for any compliance infractions with 1099 DP’s, the WH, & DS Agents
1099 Compliance Infraction Report

1099 Contractors Advantages

- Flexible schedules.

- Tax deductions for business-related expenses.

- The ability to work for multiple entities simultaneously.

1099 Contractors Disadvantages

- No overtime pay.

- No benefits provided.

- Not protected by human resources (HR) policies.

- Easier to be deactivated/no strong ties

- Competition

Because of 1099 disadvantages, the Federal government has put protections in place to ensure these workers are not exploited.

compliance 🫱🏼‍🫲🏻 driver support

Most contact with Delivery Partners occur through Driver Support!
Driver Support works to support the laws and regulations to avoid exploitation and maintain compliance.
Conversations in Gladly paint a picture of a compliant or non-compliant relationship.
Know how to speak to Delivery Partners 🗣
Know what to ask of Delivery Partners
Fill out the Warehouse Communications Concern Jotform when needed

🥪 The following 4 ingredients are the KEY to building a perfect Compliance Sandwich! 🥪

EXPOSURE & SEPARATION

Exposure: All communication with Delivery Partners through Gladly is highly exposed and discoverable.

Separation: Delivery Partners and W2s must be totally distinct. The way we speak to DPs should be clearly different from the way we speak to W2 employees.

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DP programs are separate from W2 programs.

CONTROL

Can Control: Delivery Cadence: Anything in the app that is necessary to complete deliveries

Contract: Anything mentioned in the contract and Delivery Partner violations.

Can’t Control:
Order of operations, arrival before block, training, anything outside of Fetch DP violations.

LANGUAGE & 1099 ENGAGEMENT

Do not direct DPs to reach out to WH staff, always clarify ONSITE
Remain friendly and suggestive
Use "we" language
Adhere to language do's and don't
Always flag WH staff contacting DP's directly

Words Matter: Look at the image below for more context!

UTILIZATION

Incentive Programs: DP XL, Extra Pay, Package Pick Ups

WH should follow standard policies.
Canceling on a first-come-first-serve basis, offering pay for pick-ups (fobs), not using language such as "stand-by".