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Annoucements: Please use the Hand Off Channel to pass tickets :)
Fountain is the platform used to monitor all of the DP's applications and application process
Fountain is the platform used to monitor all of the DP's applications and application process
Where can we look for a DP's application status?
You will use the top right search bar indicating "Search Applicants" to insert the DP's email preferably.
This will pop up the DP's application/s where you can confirm their name, email, phone number, WH they applied to, application status, landed date and the numbers of days since they applied
All different application statuses and what you should do: LINK
Click here to learn how to move an application to another WH: LINK
How do I add a new application to Fountain ?
Step 1: Go to the homepage and search for the WH the DP wants to apply to
Step 2: Click on the 3 dots to the left of the WH name > New applicant
Step 3: Collect their Full Name, Email & Phone number and fill that out
Step 4: Make sure the checkmark is checked for "Send automated emails/actions associated to... " and submit in the bottom right
Useful answers:
Onboarding: Duplicate Application (First Touch)
Onboarding: Application Submitted (Final)
Deactivated: Inactive (6+ month)
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