My Chromebook won't turn on...

If your Chromebook is charged, but it won't turn on, please try a "hard reset" using the power button and the refresh button. Push the two buttons at the same time (see photo), release, and the Chromebook should reboot.

My Chromebook is slow or glitchy...

If your Chromebook is acting up or acting weird, it's probably time for an update!

To run an update follow these steps:

Open the menu in the lower right corner of the screen.
Click on the gear button to go into your settings.
Click on the "About Chrome OS" button on the lower left side of the settings menu.
Click "check for updates" and run an update, if applicable.
The update may take time.
Click restart to apply the update to the Chromebook.
Log back into your Chromebook, and you'll be good to go!

If an update doesn't fix the issue, please bring your Chromebook to the library for assistance.

My Chromebook isn't charging...

When you plug in your Chromebook, check that the charging light comes on. If the light does not turn on, you may have a bad charger or a bad connection. Check that all parts of your charger are connected, and that the charger is fully plugged into the wall. If you check all connection points and it still does not work, please bring your charger to the library to exchange for a new one.

How much is a Chromebook fee?

If your Chromebook is lost or damaged, a fee of $300 will be applied to your account on Destiny. You will need to clear this fee to participate in extracurriculars and graduate. You can set up a payment plan in the finance office, as needed.

If you purchased insurance, the Chromebook fee is waived.

How much is a charger fee?

If your charger is lost or damaged, a fee of $55 will be applied to your account on Destiny. You will need to clear this fee to participate in extracurriculars and graduate. You can set up a payment plan in the finance office, as needed.

If you purchased insurance, the charger fee is waived.

Can I purchase insurance?

At the start of each year, students and their families must sign an acceptable use policy (AUP) form, which outlines the device expectations and the option to purchase a "damage waiver." The Damage Waiver costs $30 to cover the student's device for the school year (Chromebook and charger). This covers loss, damage, and/or theft. The student is insured once the $30 payment is made to the Finance Office. If a student or guardian chose "YES" on the AUP form, but did not make payment, the device is not insured.

If a student or guardian wishes to insure their Chromebook later in the year, the librarian(s) must inspect the device to make sure it is in good working order prior to making payment.

SEE ACCEPTABLE USE POLICY BELOW - Available in English & Spanish

The image below is clipped from our Acceptable Use Policy.
We have printed copies of the full policy documents available in the library.

Please go to the EHS Finance Office to make a $30 damage waiver payment. Payment can be made with cash, debit/credit cards, or check. Card payments can be made over the phone by calling (707) 441-2537. Checks should be made payable to EHS.

Student Technology Use English Version 25-26.docx.pdf

English Version - Student Technology Use Policy/AUP Form

Student Technology Use Spanish Version 25-26.docx.pdf

Spanish Version - Student Technology Use Policy/AUP Form

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