CS Knowledge Base - RMA Process

RMA Process Overview

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The Arovast RMA sheet is used for Cosori/Levoit/Zestkit.The Etekcity RMA sheet is used for Etekcity.

RMA sheets are how we process replacements (for entire units and replacement parts/pieces).
It is also used to request refunds and log items that are shipped back to us (including "return to sender" products).
Be sure to use the correct sheet (for the corresponding brand) and keep formatting consistent/neat.
Both the Arovast and Etekcity sheet have multiple tabs (on the bottom). The ones we use the most are "Internal Replacement", "RMA", and "Order Refund."
When inputting information into the RMA sheets for an RTC, you must also enter it in the "RMA to China for Testing" sheet. See China tab.

ACRONYM DEFINITIONS

RT

RF

RPN

RPS

RTC

SC

WS

RTS

UKN

Return/no further action needed

Refund needed

Replacement needed

Replacement already sent/no further action needed

Return to China

Special case (injury, damage to home, exploding/smoking, etc.)

Wrong shipment

Return to sender

Unknown

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