Crisis Lines and Urgent Assistance

Families in Transition Coordinator

The Families in Transition (FiT) program at Erlanger-Elsmere Schools is committed to ensuring equal access to educational opportunities and assistance for children and youth experiencing homelessness. 

Arnett Families: Contact Shelley Werner at 859.342.2427 or by email at shelley.werner@erlanger.kyschools.us for transition assistance. 

Miles Families: Contact Jenni Nichols at 859.727.2231 or by email at jenni.nichols@erlanger.kyschools.us for transition assistance. 

Click here to complete the request for assistance due to housing displacement 

Click here for more information on our Families in Transition (FiT) program 


Suicide and Crisis Lifeline 988

Dial 988 to connect with suicide prevention, mental health, and substance use counselors. Counselors assist those in crisis through thoughts of suicide, mental health crisis, substance use crisis, emotional distress, and veteran crisis. Connection to additional crisis services will be provided if necessary.

United Way 211

Dial 211 to speak to a trained professional who can connect you to essential community services. Coordinators are trained to listen, engage, ask questions, assess your needs and connect you to a community resource from our large database of local providers. Coordinators assist with food, housing, utility assistance, healthcare services, transportation, employment services, legal services, and counseling needs. 

The ION Center for Violence Prevention

If you are experiencing risk of physical harm at home, call or text (859) 491-3335 for access to their 24-hour hotline. ION Center provides shelter, meals, advocacy, and support groups for women and children. Walk-in hours are Mon-Fri 9AM-7PM at 835 Madison Ave.,Covington, KY 41011.