FAQ About Chromebooks

Q: Who do I contact if my Chromebook is having technical problems?

A: Please complete the Help Request Form if you believe there to be a hardware or configuration issue.

Q: Who do I contact if my student can’t log in?

A: Please review the login information on the Chromebooks page. Or contact your student’s teacher who can provide user information info or walk through the login process with you.

Q: Can you print from the devices?

A: Digital online file sharing between staff and students is one of the great advantages of Chromebooks. It is an easy and efficient way to distribute and turn in assignments without printing. It also saves on paper, ink and toner use, thereby saving money. There are ways to print from the Chromebooks, but it’s not encouraged or particularly easy.

Q: Can the Chromebooks be used with another username or personal Gmail account?

A: No. Students and staff cannot access a district-owned Chromebook with any other login other than their district-assigned email. Students should not login to any web-based service with a personal account; the Chromebook is for educational purposes only.

Q: Can documents and bookmarks created on the Chromebook be accessed on another device?

A: If a student logs into another device with their school username (a PC laptop, a school lab computer, a loaner Chromebook, etc.) all of their information (bookmarks, emails, documents, applications, etc.) will be available to them on that device when using a Chrome browser. Your student can create a Chrome Profile to help manage the account across devices.

Q: Can Epiphany track web history?

A: Yes. We can track information on what sites students were on, when they were on them, and how long thy were on those sites. Students should only visit sites that are approved by the district and those that are not in violation of the Acceptable Use Policy. Violations of the policy can result in disciplinary action, including the student being suspended from using the school network and device use.

Q: Will devices be kept by students over summer?

A: No. Devices will be turned in at the end of the school year so we can do maintenance on them.

Q: Can parents use the Chromebooks?

A: When a student is logged into the Chromebook, parents can use them to check on student work, view their browsing history or connect with teachers through our FACTS parent portal or via the student’s email. The Chromebooks are not intended for personal use by the student or their parents.

Q: How can I clean or sanitize my Chromebook?

A: A gentle sanitizer wipe, like Clorox, on the keyboard is sufficient. Anything with at least 60% alcohol and no excess liquid.