Advisor FAQs

Software/Systems FAQs

• Who do I contact if I know or suspect there is an error on a student's record?

  • It is recommended to reach out to the Registrar’s Office if there is an error on a student’s academic history. The best way to do this is to submit a ticket through FreshService. When submitting a ticket to the Registrar’s Office, include the student’s name and student ID number as well as the potential student record error.

• How do I keep track of pre-registration course plans? 

• After meeting with your advisee it is helpful to keep track of their course plans by submitting a note on WorkDay. To learn how to submit a note on WorkDay please follow this job aid. 

• When should advisers override pre-requisites? Should we document all overrides in WorkDay?

It is recommended to reach out to your School Dean to share any inquiries you might have about when to override for specific prerequisites. 

Credit Count FAQs

• What types of courses can double count?

  • Courses that can typically double count are those that count as a general education elective as well as a DEI or writing designated course. Unfortunately, there is no tool that shows a list of all the courses that double count. However, the DEIB Curriculum Committee created a chart which shows the DEI designated courses that also count in the general education category or the writing designated category.

• How do I make sure a student is on track to graduate?

• Based on the student's intended graduate date, it is important to check the number of earned credits they have at the start and end of every semester. As an advisor you want to check to see if they are earning at least 30 credits per semester. Students need to earn approximately 132 credits by the time they graduate. Additionally, you will want to make sure that they have made progress in their internship required courses (INT100, INT200 and Semester Internship) as well as thesis/capstone courses. 

• Under what circumstances can I ask the registrar for a course substitution?

• We encourage you to check in with your Dean about the specific course you would like to substitute. 

Majors/Minors FAQs

• Can a student do a minor outside of their school?

  • A student is able to add a minor outside of the School that their major is in. It is important that each student is made aware of the impact that adding a minor could have on their graduation. If they would like to review a specific minor that is outside of their major school the student should meet with the School Dean that the minor is in to better understand how it will fit with their major and intended graduation date.

• What guidance can I give a student who wants to major and/or minor outside of my own?

  • If a student is interested in discussing a different major or minor outside of the advisor’s school it is recommended that the student get in contact with the Dean of that School or program. It is important that the student meets with the other School Dean to ensure they are aware of any extra courses they will need to take and any implications of changing their major or adding a minor.

• How does my student initiate a change of major or concentration? 

  • If your student advisee would like to change their major or specific concentration within their major, please advise them to follow this job aid, which outlines how to update their academic plan/program of study. 

Internship FAQs

• How many credits do transfer students need to skip INT100 as a requirement? 

• Students who transfer in with 30 or more credits are exempt from the INT100 requirement, but must substitute an additional two hours of coursework.      

• Can a junior register for xxx379 in the spring if they took INT020 in the fall but are waiting until the summer to do INT200?   

• Students who have not yet completed INT200 but wish to take 379 should consult with their School Dean.   

General Course Registration FAQs

• Am I allowed to override a student into a full course, or for one that requires a pre-requisite they don't have?

• We encourage you to ask your Dean whenever you are looking to override a student into a course, especially if they have not fulfilled the pre-requisite.

• How do students use Etrieve to sign up for an accelerated Van Loan course over the semester or over the summer?

  • To sign up for an accelerated Van Loan course the student will need to log onto Etrieve. Once logged in they should click “Forms.” Within the list of forms, there is a form entitled “Permission to Take a Course at Van Loan School of Professional Studies.” To complete the form they will need the course code, title, start and end dates, meeting time and a reason for their request. After completing the form they should hit the “submit” button which is located on the bottom of the page. 

• If a student is considering not being at Endicott the following semester (e.g., because they are trying to transfer or for personal reasons), can they register without penalty? Is there a deadline by which they need to withdraw from the college or lose a deposit?

  • If a student is considering a leave of absence or a withdrawal from the College, they can still register for classes offered in the upcoming semester. It is highly recommended that students try to make this decision before the first day of classes in the fall and spring semesters since they will receive a 100% refund for any tuition payment they might have made. For more information about the College’s refund schedule, here is the link. Lastly, if a student is considering taking a leave of absence or withdrawing from the College please encourage them to email “success@endicott.edu” to discuss their options and the process. 

Student Challenges FAQs

• What merits submitting a progress report? 

• Typically, a progress report is submitted when a faculty member wants to notify the student of a missing or outstanding assignment, low assessment score, or high number of absences. A progress report only goes to the student, faculty member and academic advisor. It serves as a way to notify the student to meet with them, turn in anything that is outstanding or to seek academic support. To learn how to submit a progress report on WorkDay, please follow this job aid. 

• How do I handle a student who seems depressed/is unresponsive to emails/missing classes, etc.? 

• We encourage you to complete a CARE Form, which is located under "Student Reporting" on the OKTA tile login. The CARE Team will convene to discuss the form that was completed and to create an action plan that best supports the student.

• How do I handle a student from whom athletics or work commitments are hindering their attendance, academic progress, etc.? 

• If you believe athletics is hindering their attendance or academic progress, we encourage you to speak to your Dean who can also work with the athletic staff to better understand the student's athletics commitments and how they might be better balanced with academic attendance and performance. If you believe a student's work commitments are hindering their attendance and academic performance, it is important to schedule a meeting to discuss how they are managing their time and if it is feasible for them to continue to continue in certain courses based on their work commitments. 

• Do I need to reach out to my advisees after each progress report I received for them? 

• You are not required to email your advisee after they receive a progress report. However, it is best practice to check-in with your advisee to ensure they know you are available to discuss any challenges they might be having in a course as well as the academic support that are available to them.