Technology Services has added a new Student Support Helpdesk to assist our students with technical issues. Students and their families can reach the Student Support Helpdesk by emailing stusupport@egusd.net or by phone at (916) 686-0245. Our student support technicians are available Mon. - Fri. between 7:30 AM and 4:30 PM.
Our student support technicians are available to answer questions regarding:
· EGUSD owned technology equipment hardware and software malfunctions
· Connectivity issues with EGUSD Chromebooks and Hotspots
· Lost EGUSD Chromebooks and Hotspots
When contacting our Student Support Helpdesk our technicians will need the following information:
· Student First and Last Name
· Student Identification Number
· A callback phone number
· A detailed description of the issue
· If using an EGUSD Chromebook or Hotspot, the Technology Services sticker number