Tech Support

Student Support Helpdesk

Technology Services has added a new Student Support Helpdesk to assist our students with technical issues they may experience while participating in distance learning. Students and their families can reach the Student Support Helpdesk by emailing stusupport@egusd.net or by phone at (916) 686-0245. Our student support technicians are available Mon. - Fri. between 7:30 AM and 4:30 PM.

Our student support technicians are available to answer questions regarding:

·         EGUSD owned technology equipment hardware and software malfunctions

·         Connectivity issues with EGUSD Chromebooks and Hotspots

·         Lost EGUSD Chromebooks and Hotspots

When contacting our Student Support Helpdesk our technicians will need the following information:

·         Student First and Last Name

·         Student Identification Number

·         A callback phone number

·         A detailed description of the issue

·         If using an EGUSD Chromebook or Hotspot, the Technology Services sticker number

ParentVUE Accounts and Password Resets

ParentVUE Self-Service Password Reset

Parents can reset their ParentVUE password themselves. Instructions for parents are found on the district website on theSynergy webpage. Direct parents to the section titled What if I forget my ParentVUE password?