MyGov

MyGov is run by Services Australia.

It is designed to deliver government services and payments to support Australians, including social security and welfare, child support, emergency and health programs, in collaboration with other Australian Government agencies.

You can still access these services without MyGov BUT it is not as quick or simple to access information you may require.

The government has chosen to become more digital in its interactions with you.

The relevant government services that you can access via MyGov are:

Centrelink

ATO (Aust. Taxation Office)

Medicare

My Health Record

NDIS (National Disability Insurance Scheme)

USI

Workplace Australia

How to create a MyGov account

Basically, you will need:

a personal email address (not your education email)
your mobile number (only if you have one)
A safe and memorable password that meets the rules
3 secret questions/answers that you MUST remember

ID required for different services

This is where it can get tricky! As the details you have for each service MUST match the details you have given for MyGov. For example, the names you have provided; spelling; middle names etc.

For Medicare - you need a medicare number. CLICK here for help

For ATO - you need to answer 2 questions about information in your tax record. CLICK here for help

For Centrelink - you need a CRN (Customer Reference Number). Centrelink requires higher levels of ID when you apply for a CRN CLICK here for help

If you have to call Centrelink to get a CRN you will need ID from the following categories:

a commencement document - an Australian birth certificate or passport
a primary document ,this shows the use of your identity in the community (Drivers Licence, Student Card, passport)
a secondary document, this shows another use of your identity in the community - bank card or statement, educational certificate, car registration, utility notice (phone bill).

Page updated

Report abuse