@The Arts Unit Creative Classes
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Develop skills and knowledge required to work effectively in the entertainment industry
Develop skills and knowledge required to work effectively in the entertainment industry
Student VET entertainment resource developed by The Arts Unit
Years 11 and 12 VET entertainment
What will I learn?
What will I learn?
You will:
explore effective workplace communication, teamwork and inclusion
discuss conflict management.
Communication
Communication
Effective communication is considered to be the sharing of information, ideas and opinions among participants in the process, involving an exchange between people.
This two way communication process occurs when the sender is able to obtain feedback concerning how the receiver is decoding the sender’s message.
Asking a few questions to confirm the receiver’s understanding or asking them to do something or to demonstrate their understanding would provide this feedback.
TASK:
TASK:
Discuss the following questions:
Why is communication important in the entertainment industry?
What are the 3 types of communication and identify examples of how each are used in the entertainment industry.
What are situations when communication is important to the effective outcome?
Effective verbal communication techniques
Effective verbal communication techniques
Effective verbal communication techniques include:
use of appropriate language
clear voice
audible volume
courteous tone
active listening
asking questions or rephrasing to clarify or confirm understanding.
Watch the video 'active listening' for further discussion on the importance of this technique when communicating.
Active listening
Duration: 03:18Non-verbal communication
Non-verbal communication
An extremely high percentage of information we communicate is through nonverbal signals, including:
body language
posture
personal appearance
hand gestures
eye contact
facial expression
body contact (eg. shaking hands)
tone or expression (eg. pause, emphasis on words).
Watch the video The importance of nonverbal cues as told by 'Friends' as a lighthearted example of how nonverbal cues are used to help communicate. Consider their importance when they cannot be used: for example when communicating online.
The importance of nonverbal cues as told by 'Friends'
Duration: 04:32Written communication
Written communication
Within any workplace there are many forms of written communication used, including:
electronic mail (email)
memorandums
proforma
forms
letters
receipts
customer/client records
facsimiles
reports.
Watch the video 'Routine writing skills in the workplace' to explore these vital skills required for effective written communication.
Routine writing skills in the workplace
Duration: 02:35Effective questioning
Effective questioning
Watch the video 'Questioning techniques'.
Questioning techniques
Duration: 03:20TASK:
TASK:
Define the following types of questions with examples of each:
open
closed
funneling.
Discuss examples of when these different questioning techniques would be most effective in the entertainment industry.
Barriers to effective communication
Barriers to effective communication
There are many common barriers to effective communication and it is important to consider the strategies to overcome each barrier within the workplace.
TASK:
TASK:
Discuss and complete the summary table outlining the following communication barriers:
bias and stereotyping
lack of empathy
negative subtext
gender issues
individual differences
inconsistency
emotions
physical barriers, eg noise
inattention
pressure of time.
Barriers to communication summary table
Barriers to effective communication.docxTeamwork
Teamwork
When working with colleagues it is important to have a good understanding of teamwork and how it is effective in the workplace. Supporting others to achieve team or work goals and tasks ensures the delivery of quality work outcomes through teamwork.
Explore how Microsoft has defined 'Teamwork in the workplace' and watch their video of inspiring leaders from different industries sharing the secrets of successful teamwork.
TASK:
TASK:
Define the meaning of a team and teamwork.
Outline the characteristics of effective teamwork in the workplace.
Discuss the benefits of teamwork in an entertainment industry workplace.
Identify examples of teams or work groups in an entertainment industry workplace and their area(s) of responsibility.
Cultural diversity and inclusiveness
Cultural diversity and inclusiveness
There are many benefits to workplace diversity and inclusion. All employers and employees need to understand the importance of respect and sensitivity and therefore the need for tolerance in the workplace.
Watch the video 'Inclusion starts with I' as it explores the various dimensions of workplace inclusion and diversity and its importance.
Inclusion starts with I
Duration: 03:27TASK:
TASK:
Define the concepts of cultural diversity, cultural awareness and inclusiveness.
What are the benefits of workplace diversity?
Why is there a need for tolerance of diversity in the workplace?
Why is it important to have respect and sensitivity in a workplace? Provide an example of when this would be needed.
What are 2 proactive strategies for promoting workplace diversity and accommodating individual differences at work?
Identify 2 culturally appropriate work practices.
What are some effective cross-cultural communication skills?
Misunderstandings and conflict
Misunderstandings and conflict
Often in a workplace when working with others there are misunderstandings and conflicts that occur.
Watch the video 'Passive, aggressive or assertive' and complete the tasks.
Passive, aggressive or assertive
Duration: 02:15TASK:
TASK:
Outline the difference between passive, aggressive and assertive.
Identify different circumstances when being passive, aggressive or assertive may be required in an entertainment industry workplace.
Outline some causes of misunderstandings and conflict when working with others and in the delivery of service?
Discuss how conflict can have a positive or negative experience?
Conflict management
Conflict management
Individual workplaces will have policy and procedures regarding the management of conflict. As an individual employee it is important to follow such policies and be aware of your own personal approach to management and resolution of conflict.
Watch the video 'Conflict resolution' for a brief outline of an approach to conflict resolution.
Conflict resolution
Duration: 02:56TASK:
TASK:
Outline the effective steps to conflict resolution in the workplace.
Research and define the different techniques to conflict management, including problem-solving, negotiation and mediation.
When it is appropriate to seek assistance when misunderstanding or conflict arises?
Whose assistance should be sought when conflict escalates?
Congratulations!
You have completed this @The Arts Unit Creative Class.
Third-party content attributions
Third-party content attributions
Entertainment Industry Curriculum Framework Stage 6 Syllabus, © NSW Education Standards Authority (NESA) for and on behalf of the Crown in right of the State of New South Wales, 2020, copied under s113P, accessed 10 August 2020.
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