IF RACS CAN NOT HELP YOU, SEND ANOTHER EMAIL TO LEGAL AID.

YOU CAN USE THE SAME GUIDE AS ABOVE.

How to access our free legal service.

Please note with the current COVID-19 situation, all legal advice and assistance is by telephone and video conference until further notice.

Telephone Advice

If you need advice about a refugee or immigration matter, you must first call our free telephone service which operates at the following times:

• Wednesdays: 10am – 2pm

• Fridays: 10am – 2pm.

Telephone advice is available by calling (03) 9413 0100.

Please tell us if an interpreter is needed.

You must call the telephone advice line service to access any of our advice and casework services.

Afghanistan Legal Hotline

Legal assistance for people impacted by the crisis in Afghanistan:

• Call (03) 9413 0166 9am to 5pm Monday to Friday

Evening Advice Service

This service operates by appointment.

You must make an appointment to attend this service. Make an appointment by calling the telephone advice service (03) 9413 0100 at the times listed above.

Refugee Legal Temporary Protection (TPV/SHEV) Visa Clinics

Legal Assistance for ‘Fast Track’ Applicants

Call: 03 9413 0101 or Email clinic@refugeelegal.org.au from 9am to 5pm Monday to Friday

We will discuss with you what is needed to access one of our Specialist Legal Clinics. Please tell us if an interpreter is needed.

• Awaaz Afghanistan
  https://awaazaf.org/
  A humanitarian helpline that connects Afghans (IDPs, returnees) and refugees affected by conflict and natural disaster with information on assistance.Contact the Awaaz Afghanistan hotline by calling 410
  Open seven days a week | Female and male agents available | Agents speak Dari, Pashto, Urdu, English, and more.

• UNHCR Afghanistan ‘HELP’ website
  https://help.unhcr.org/afghanistan/
  The UNHCR Afghanistan ‘HELP’ website page provides information to individuals seeking information or support inside Afghanistan.