Complaints Procedure

Most complaints are usually resolved at a school level.  If you have a cause for concern about the progress of your child, the first person to approach will normally be the class teacher. However, if your concern is more serious you may wish to speak to the Head Teacher or a member of the leadership team.

Please do not hesitate to contact the school office to arrange a convenient time.

If a meeting is required with the class teacher this will be arranged as quickly as possible.  If you remain dissatisfied then your concerns will be brought to the attention of the Head Teacher or Depute Head Teachers and a meeting will be arranged as soon as possible.

Hopefully any concerns will then be resolved in this manner.  If however you are not satisfied with the outcome then you may wish to contact East Lothian Council to discuss your concerns.  Please click here to read more about the procedures on the East Lothian Council website.  Details of this document are also available from the school office.