General FAQ

PLEASE SELECT THE CORRECT FORM

Law Enforcement Video Exhibit Requests (Police and Peace Officers Only)

• Law Enforcement Video Exhibit Request - Google Form

City of Edmonton Exhibit Requests (COE Internal Only)

• City of Edmonton Video Exhibit Request (COE Internal) - Google Form

Audio Exhibit Requests

• City of Edmonton Control Audio Exhibit Request - Google Form

An ETS Video Exhibit Request is defined as any request that pertains to obtaining or viewing video footage or still images of events that occurred in relation to  Edmonton Transit property, including Transit Centres, LRT Stations, Buses, LRV cars, and anywhere in the vicinity of a camera in any of those preceding places or on those preceding vehicles, for any reason provided.  

A request is valid or invalid, depending on the following criteria: 

• The correct channel for the request is used.

• The information provided is complete, accurate, and truthful.

• There are reasonable grounds given for the request.

• The request is made within the window of reasonable time of notice to capture the material, as there are limits as to how long footage is retained for.

General Info

We receive a high volume of requests from multiple internal departments and law enforcement agencies. Requests are triaged according to need, however, for the most part, they are done on a first come, first serve basis. There are many variables that are considered when prioritizing requests. If you believe that your request requires immediate attention, please contact our department through email at etssecurityadmin@edmonton.ca. Please include the following information in your email

• File number

• Reason for immediate attention

• A deadline that includes a date and time

Please understand that while we will do our best to accommodate and expedite your request, we cannot guarantee that exhibits will be ready by the requested date. If we are unable to meet your deadline, it will be communicated to you.

Video Retention Periods

The retention periods for ETS video are as follows:

• LRT Train (Capital/Metro Line): 48 hours

• LRT Train (Valley Line): 20 days

• Bus CCTV (Interior & Exterior): 21 days

• CCTV (Valley Line LRT Station): 20 days

• CCTV (LRT Station & Transit Centres): 21 days