COE Internal

If you are a COE or ETS employee, please use this page for information regarding video requests.

Request Forms

Select the correct Google form for your type of request below:

Processes and Procedures for Requests

Submitting Requests

Please only submit ONE request per incident.
- If more than one bus is included in an incident, all applicable bus numbers can be added to the same request form.
- If there are multiple mSET IDs, or even different types of videos (Station or LRT), they can all be included in the same video request submission.
- Possible exceptions that would require an additional request to be submitted
  - Additional information needs to be provided for the request
  - Mistakes were submitted in the previous request
  - Video is required by another individual. Each person who requires footage must submit their own requests.

If you require a copy of the video for viewing, you must check off this option in the request form. If it is not checked off, the footage will only be retained.
Please include all relevant file numbers as this will help us connect any related requests. This also helps us mitigate any potential duplication of videos.

Video Releases

When video is released, you will receive an email notification with instructions on how to access the video.

mSET Information

mSET Retention Periods

After a video is downloaded to mSET, it is available for 14 days.

To avoid the risk of losing footage on mSET, please submit the video request forms as soon as you receive the mSET notification that video is downloaded. VSU retains footage on a separate server for potential future needs.

Failed Downloads

FAILED to DOWNLOAD or PENDING mSET clip

mSET Issues

If you have any issues regarding the requests or downloads of your mSET videos, submit an mSET Issue Report to the Bus Technology team.

mSET Issue Report

Contact Information

Please reach out to bus technology for any questions or issues regarding mSET. Email copsetstscontractor@edmonton.ca

Video Retention Periods

The retention periods for ETS video are as follows:

LRT Train (Capital/Metro Line): 48 hours
LRT Train (Valley Line): 20 days
Bus CCTV (Interior & Exterior): 21 days
CCTV (Valley Line LRT Station): 20 days
CCTV (LRT Station & Transit Centres): 21 days

Common Technical Issues

Bus video

If you experience playback issues on a bus video that has been released (not on mSET), you can reach out to the tech who released the video, or to etssecurityadmin@edmonton.ca.
If you're having issues with videos on mSET, you must submit an mSET Issue Report to bus technology.

Station CCTV

If you are having issues with playback, make sure the file is opening up with the Genetec Video Player.
If you still require assistance, reach out to the VSU Tech that released the footage to you, or reach out to etssecurityadmin@edmonton.ca

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