Basic Troubleshooting Tips

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1. Check Your WIFI (Internet) Connectivity

If applicable to your device, try turning Airplane Mode ON, then back OFF. Sometimes it helps to take the extra step and "disconnect/forget the network," then reconnect.

2. Clear Your "Browsing Data" (Cookies & Cache) In Your Internet Browser

This is a good habit to form, clearing your cookies and cache every couple weeks. This action is also useful when websites or images won't load properly.

Steps In Google Chrome on a desktop, laptop, or Chromebook:

  • Expand the Chrome Menu (3 vertical dots in the upper-right corner).
  • Hover over More Tools.
  • Click Clear Browsing Data.
  • In the pop-up window, set the Time Range to All Time.
  • Click Clear Data.
  • Repeat as needed. (We recommend making this a weekly habit.)

View the Step-by-Step Guide >>>

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3. Shut Down, Then Restart

Do not just Sign Out or close the Chromebook lid; actually Shut Down. Once you sign out, there will be a Shut Down button in the lower-left corner and a shut down button in the lower-right.