Eaton Online Tutorial.pdf

Web-Store Tutorial Download

Download our web-store tutorial or you may reference some of our top web-store features below. Remember we're only a phone call or email away if you have any questions. order@eatonofficesupply.com

Note the tutorial download is our most comprehensive guide to the web-store including returning an item online and approving employee orders.

Web-Store Tutorial

Navigating Your Online Account

Once you log in and select your Account/Department, you will see a box titled, ‘My Account’ on the upper right hand side of the screen. This is the Navigation Panel, and it will help you find your way through the website. Each tab has its own function:

Select a Customer – This will allow you to select a new Account or Department without having to log out and log back in (if you order for more than one Account or Department)

Quick Order – Add items to your Shopping Cart by Item Number

Favorite Lists – Custom Catalogs and personal Favorite Lists are now found here. If you order from a Customer Specific Contract, you will start your order process here.

HON Furniture – Allows you to browse, compare, and purchase HON furniture

Saved Carts - If you started shopping and had to stop for any reason, you may save here until you can return to your order. Click here to pick up where you left off.

Order History/Returns – Check the status of your order, print the invoice from a past order, or make a return request on a previous order

Customer/User Maintenance – (if applicable) Edit customer information and add New Users

Clearance Corner – Look here for discounted items

Ink & Toner Finder – Find the branded or compatible items that belong to your office’s machine

My User Information – View or edit your personal account information including contact information and password

Special Item Request – If you don’t see an item online, it doesn’t mean we don’t have it! Request a quote on an item or items that you need.

Change Ship-to – Orders must be separated by ship-to location. Make sure to save your cart before changing ship-to locations.

Begin New Order – Will allow you to select a new Account or Department without having to log out and log back in (if you order for more than one Account/Department)

Quick Order

For those who like using the physical catalog while ordering. Add items you’ve found in the catalog (or requisition list) to your Shopping Cart by Item Number.

Enter the first Item Number you wish to add to your Shopping Cart
Hit the ‘Tab’ key to move to the quantity and line comment. Hit the ‘Enter’ key to add additional item number fields.
When finished, click, ‘Add to Cart’

Favorite Lists

To Add a New Favorite List:

Enter a name for your Favorite List in the Add New Favorites List box, then click ‘Add List’
New list will show on the screen

To Edit a Favorite List:

Select the list you wish to edit
Add items to a Favorite List by:
Typing an item number and quantity into the box titled, ‘Add/Update Favorites List.’
Add as many items as you need, then click ‘Submit.’
- (Any invalid item numbers will be displayed as “No Products Found.”)

To delete an item(s)

Check the box on the left hand side of the item(s) and click ‘Delete Checked Items.’
- You may also add any item you’ve found on the website by clicking the link underneath the image, “Add to Favorites”

To Purchase from a Favorite List:

On Navigation Panel click ‘Favorite Lists’
Find the desired List and click, ‘Add All Favorites to Cart’ to purchase all items in that list, or click the desired list title to open the list and purchase select items
- - To purchase select items, check the boxes next to desired items and click, ‘Add Checked Items to Cart.’
To add additional items not on that list (shop from Quick Order, Product Search, or a different Favorite List), click, ‘Continue to Shop’
To purchase selected items, click, ‘Checkout'

Search

Type any keyword into the Search function at the top of the webpage and click Enter. Results will appear on the page, and Categories/Features will appear on the left hand side of the screen (Screenshot below shows a search for “binders”)

Filter Search Results by a specific feature that applies to the item you are searching for
Hover over an item image and click ‘Quick View’ to view the item detail without leaving the page
Once you’ve found a product you would like to purchase, click, Add to Cart

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