Get In Touch

Our Office:

180 John Glenn Dr. Amherst NY, 14228

P: 716.691.6100 | F:716.691.0074

Office Hours:

Monday-Friday 8am - 5pm EST

Customer Service:


Frequently Asked Questions

How To Make a Return?

If you want to return your product, you can check out the order history and returns page when you log into the web-store. Select the order and the quantity of the item you wish to return.

Or call our customer service team with the order and item number you need to return.

We notify you that the item will be picked up within 5 business days. Please have returns ready for pick up where your driver makes normal deliveries.

Please note drivers must have a written return authorization to pick up a return item.

How can I track my order?

Orders are normally delivered in 1-2 business days. Customers are notified via email when their driver is en route to their destination. Delivery confirmation is sent via email with proof of delivery, including a signature and photo of delivered packages. You must have an account to track orders. You can track the progress of your order on the order history and returns page on the web-store. If you are missing any items from your order you can contact our customer service team within 1 day of your order arriving.

What is your return policy?

  • Products can be returned within 30 days of being purchased if in original packaging.

  • Per New York State Law, Eaton cannot accept any food, snacks, beverage, condiment, or medication as a return. An exception can be made for food that was delivered after the expiration date has passed.

  • Any custom (non-defect) orders are non-returnable including items marked non-returnable on the web-store.

  • Assembled furniture is non-returnable. Non-assembled furniture can be returned within 14 days of being purchased if in original packaging.

  • If you are missing items from an order you have 5 business days to notify Eaton. Credit will not be issued after 5 business days.

  • Pick-ups normally occur within 1-10 business days of your return request.

  • Please have the item ready for our driver, where normal deliveries are made.

How To Create an Account?

To sign up for an account, please fill out the form here and we'll be in touch! You may also shop as a guest if you do not want your information saved.

Creating an account allows you to manage and track all of your office purchases by department, location, budgets, or personnel. Create and share favorites lists with your employees and co-workers of frequently ordered products. Eaton also offers e-commerece cost control measures including order approval and contract management.

Detailed Business Reviews are available on request for businesses with a current account that include total purchases, item breakdown and more. Contact your account executive for more information.

What Areas Do You Service?

We deliver to Western New York and Northern PA. If your business has locations outside of WNY, we use a national network of warehouses to fulfill your orders.

What are your billing options?

NET/30 for accounts. Credit cards are required for guest shopper. Accounts may pay via check or credit cards. Invoices can be sent daily, weekly, or monthly. Request electronic billing for your account here.

Visit Our Showroom

Test out your new chair!

We welcome guests into our live working showroom. As a HON Diamond Premier Dealer, our office displays the latest office furniture.

Eaton Online Tutorial.doc

View Web-Store Tutorial

Check out tips and tricks to place your supply order efficiently