Working at Eaton Office Supply

Summary:  The IT Support Specialist is responsible for end-user hardware and software installation and configuration, troubleshooting and repair, as well as network management. The IT Support Specialist provides technical support to employees and guides non-technical workers in the use of information systems.  The IT Support Specialist will provide end-user support in tracking problems and issues in business flow after end-users and department heads investigate and attempt to resolve issues on their own.

Essential Functions:

• Responsible for documentation, testing, implementation, updating, or modification of client technology based on end-user or system design specifications.

• Delivers, installs, maintains, and supports user technology including but not limited to PCs, phones, mobile devices, printers, and other peripheral devices.

• Manage User Accounts, Corporate G-Mail, Google Workspace apps, and Productivity software.  

• Manage Chrome hardware to include corporate Chromebooks and Chromeboxes in the Google Workspace Enterprise environment.  Approx 90% chrome devices for desktops

• Provides telephone and on-site end-user support.

• Provides end-user training and education using industry best practices.

• Responds to support queue for proper resolution or escalation of issues to software provider support.

• Maintains, installs, and troubleshoots telephony and integrated network devices as needed.

• Monitors and reports on the performance, support, and status of hardware and software usage and other measures as appropriate or requested.

• Maintains IT hardware and software asset management by performing periodic reviews of all technology equipment, software/OS updates, network layout diagrams, and location floor plans.

• Provides user applications support, user configuration maintenance, printer queue management, email support, phone, and network maintenance, and setup.

• Enforces company IT Security policies to ensure the confidentiality, integrity, and availability of all computer systems and data.

• Demonstrate the standards and principles of Eaton Office Supply Co., Inc. in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.

• Documentation

  • Writing troubleshooting documentation after determining the solution to an uncommon problem

  • Writing up step-by-step procedures for common problems that end users can refer to 

Education/Experience:

• Associates in Computer Science or a related field.  Ideal candidates will have 5 years of experience in a similar role.

Skills/Abilities:

• Below is a list of some (not all) of the technology products that Eaton Office Supply Co., Inc. employs

  • CITRIX

  • WATCHGUARD

  • Network Switches

  • Windows Server 2012 through 2022

  • Microsoft Hyper-V

  • VMWARE/ESXi

  • Microsoft Dynamics NAV

  • SQL Server

Additional information:

• This job description is not exhaustive. The IT Support Specialist may be required to perform other duties as assigned.

Position Type/Expected Hours of Work

• 40 hours per week

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

• Occasionally lift 50 lbs or less 

Summary:  Responsible for purchase and maintenance of assigned vendors, and expediting wholesaler orders

Essential Functions:

• Expediting all wholesale items not ordered through electronic sourcing by resourcing to wholesalers, ordering those items either by electronic sourcing or purchase order creation.

• Sourcing products for not listed items, other wholesalers, special pricing quotes, drop ship orders from wholesalers and other vendors.

•  Informing customer service and sales of all wholesale items out of stock or discontinued and deleting lines from order.

•  Adding items not in the system, creating sourcing, and initializing in Navision. Update item records.

•  Deactivating items no longer available from the system.

•  Finding proof of delivery from wholesaler drop ship items.

•  Researching pricing for not listed items, estimating shipping costs for drop shipments, as well as comparative pricing between vendors.

• General problem-solving of order lines on assigned vendors (ETA, receiving issues, pricing, availability, etc.)

•  Resolve vendor invoice disputes.

• Generate and email purchase orders for assigned vendors. Assist with other unassigned vendors when necessary.

Education/Experience:

• High school diploma or equivalent work experience preferred.

Skills/Abilities:

• Ability to communicate clearly both orally and in writing.

•  Ability to understand and use formulas to calculate and forecast inventory needs.

•  Competency in EOS operating systems including; Navision, and Advanced Forecast Procurement.

•  Demonstrate and maintain a typing speed of 30+ words per minute with a high degree of accuracy.

•  Ability to understand and analyze reports (i.e. Buyer reports) to monitor inventory.

•  Competency in all office equipment including; phone/voice mail operation, faxing, copy machine, etc.

•  Basic PC skills including; Google Suites, Excel, Word, E-Mail, Internet, etc.

•  Good organizational skills.

Additional information:

• This job description is not exhaustive. The IT Support Specialist may be required to perform other duties as assigned.

Position Type/Expected Hours of Work

• 40 hours per week

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Summary:  Responsible for meeting and exceeding customer expectations by processing customer orders received by telephone, fax, mail, or internet and answering product, price, and delivery questions or concerns.

Essential Functions:

• Take inbound customer calls; provide product and pricing information, shipment, and delivery information.  

• Enter orders accurately; verifying account information, ship to, quantity ordered, price, and extended order total.

• Enter fax, email, handwritten, and mail orders.

• Review and release E-Link

• Handle customer problems such as returns, credits, price adjustments etc.

• Communicate (verbally and/or in writing) customer concerns or requirements to proper personnel (Purchasing, Warehouse, Sales Rep etc.). 

• Attend product training and sales meetings, as needed.

• Participate in quality training and contribute to quality teams.

• Assist with quotes, competitor cross reference, and price for sales department.

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Education/Experience:

• High school diploma or equivalent work experience preferred.

Skills/Abilities:

• Demonstrate and maintain a typing speed of 30 words per minute or more with a high degree of accuracy.

• Possess a courteous and professional manner on the telephone.

• Ability to multi task (i.e. communicate on phone while entering an order)

• Develop product knowledge within two years so catalog is used as a reference not a support when helping a customer.

• Ability to reference pricers and catalogs quickly and accurately.

• Ability to operate a calculator to perform multiplication, division, addition, subtraction and percentage calculations.

• Ability to write legibly.

• Ability to communicate clearly in writing and orally. 

• Ability to present product promotions to customers over the phone.

• Ability to service will call customers.

• Knowledge of order flow and who to direct inquiries to.

• Once trained; the ability to use knowledge to make routine decisions and calculations with a minimum of supervision.

• Must be able to coordinate manual dexterity with mental and visual attention for sustained periods

Additional information:

• This job description is not exhaustive.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Position Type/Expected Hours of Work

• 40 hours per week

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Summary:  Responsible for daily activities related to delivery of office supplies and furniture, furniture assembly and installation, warranty and non-warranty communications. Load and deliver orders/pick-ups to/from customers. Verify package counts per orders/pick-ups and obtain signatures for deliveries/pick-ups. Inform Logistics Supervisor of any discrepancies in packages or delivery information.  Represent Eaton Office Supply in a professional and courteous manner.

Essential Functions:

• Manifest route in proper order using Navision/Jump Track

• Load truck and verify carton counts

• Deliver orders and obtain customer signatures

• Perform customer returns for pick-up

• Advise of any undelivered packages and reason

• Report faulty delivery information to Logistics Supervisor

• Pick up returns and report any unsuccessful pick-ups to Returns Department

• Maintain a valid driver license

• Maintain a safe driving record

• Inspect and maintain a safe vehicle daily / monthly – report deficiencies to Logistics Supervisor

• Work overtime when necessary to get all deliveries done daily

• Assemble/Load and deliver furniture orders

• Deliver regular office product orders to maximize delivery route daily

• Coordinate with customers the most effective way to deliver and install furniture 

Education/Experience:

• High school diploma or equivalent work experience preferred.

Skills/Abilities:

• Demonstrate and maintain a typing speed of 30 words per minute or more with a high degree of accuracy.

• Possess a courteous and professional manner on the telephone.

• Ability to multi task (i.e. communicate on phone while entering an order)

• Develop product knowledge within two years so catalog is used as a reference not a support when helping a customer.

• Ability to reference pricers and catalogs quickly and accurately.

• Ability to operate a calculator to perform multiplication, division, addition, subtraction and percentage calculations.

• Ability to write legibly.

• Ability to communicate clearly in writing and orally. 

• Ability to present product promotions to customers over the phone.

• Ability to service will call customers.

• Knowledge of order flow and who to direct inquiries to.

• Once trained; the ability to use knowledge to make routine decisions and calculations with a minimum of supervision.

• Must be able to coordinate manual dexterity with mental and visual attention for sustained periods

Additional information:

• Ability to Maintain a DOT Medical Certificate, valid license, and insurance.

• This job description is not exhaustive.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Position Type/Expected Hours of Work

• 40 hours per week.  Overtime when necessary.

Work Environment

• This job operates in a warehouse environment as well as outdoors and in customers' places of business.  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit. The employee must lift over 60 lbs. occasionally. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. 

Summary:  Responsible for daily activities related to delivery of office supplies and furniture.  Load and deliver orders/pick-ups to/from customers.  Verify package counts per orders/pick-ups and obtain signatures for deliveries/pick-ups.  Inform Logistics Supervisor of any discrepancies in packages or delivery information.  Represent Eaton Office Supply in a professional and courteous manner.

Essential Functions:

• Manifest route in proper order using Navision/Jump Track

• Load truck and verify carton counts

• Deliver orders and obtain customer signatures

• Perform customer returns for pick-up

• Advise of any undelivered packages and reason

• Report faulty delivery information to Logistics Supervisor

• Pick up returns and report any unsuccessful pick-ups to Returns Department

• Maintain a valid driver license

• Maintain a safe driving record

• Inspect and maintain a safe vehicle daily / monthly

• Work overtime when necessary to get all deliveries done daily

• Assemble/Load and deliver furniture orders occasionally

• Determine which orders require additional assistance to accomplish tasks

Education/Experience:

• High school diploma or equivalent work experience preferred.

Skills/Abilities:

• Working knowledge of Navision manifesting and route change functions

• Basic computer and math skills

• Frequent lifting up to 60 lbs. 

• Knowledge of delivery area to load and deliver in an efficient manner

• Operation of manual and electric pallet jacks

• Use of tools including power drill/screwdriver occasionally

Additional information:

• Ability to Maintain a DOT Medical Certificate, valid license, and insurance.

• This job description is not exhaustive.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Position Type/Expected Hours of Work

• 40 hours per week.  Overtime when necessary.

Work Environment

• This job operates in a warehouse environment as well as outdoors and in customers' places of business.  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit. The employee must lift over 60 lbs. occasionally. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.