Working at Eaton Office Supply

Summary:  The interior designer is responsible for space planning and specifying layouts for commercial office interiors.

Starting Base: $20-$30 (Based on Experience)

Essential Functions:

• Conducts site visits to determine the specifications needed per specific customer

• Measures office space to accurately be able to plan layout

• Researches and selects materials, surfaces, furniture, and fixtures, to be presented to the customer. Makes recommendations for space planning and specifying layouts

• Remains conscientious of pricing requirements of the customer throughout the researching and selection process

• Builds and maintains vendor relationships through networking and attending vendor events 

• Maintains positive customer relationships by providing superior service

• Completes competitive bid packets as required by customers in the timeline established in the packet

• Places orders with appropriate vendors according to customer requirements, tracks orders that have been placed, and schedules timely delivery of products to customers location

• Provides customer service around items that are under warranty to replace or repair

• Schedules customer installations and oversees the process of installation, occasionally using outside vendors for the installation process 

• Maintains appropriate supply of, and ordering, appropriate office furniture for Eaton Office Supply

• Maintains inventory of office furniture products in the warehouse on site

• Attends vendor events to stay current on product offerings and learn about new products that could potentially be offered to customers

• Take initiative to follow leads and arrange meeting with local firms and fellow designers, to establish ongoing relationships to achieve future jobs.

Education/Experience:

•   A bachelor’s degree in a relevant field of study, and

• A minimum of two years of experience in a similar position, or

• An equivalent combination of education and experience  

• Proficient in Google, CAD, CET Designer

Skills/Abilities:

• Good interpersonal and customer service skills, well-developed verbal and written communication skills, and the ability to work with internal and external customers

• Sound organizational, records management, time management skills, and  attention to detail 

• The ability to effectively prioritize responsibilities, meet assigned deadlines, and manage the related stress

Additional information:

• Vehicle is required to make office visits

Position Type/Expected Hours of Work

• 40 hours per week (overtime when necessary)

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job, the employee is regularly required to sit; walk; use hands; reach with hands and arms; stoop, kneel, crouch, or crawl, and talk or hear. The employee is occasionally required to stand.  Use computer hardware and software for extended periods of time (repetitive motion).  Sitting for long periods of time. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Summary:  Responsible for building the base of business at Eaton Office Supply by contacting potential accounts, while maintaining and growing the business within existing accounts.  

Starting Base: $17-$25 (Based on Prior Experience)

Essential Functions:

• Contacting new, potential customers in order to grow business at Eaton Office Supply including the Account Prospecting Program with weekly call responsibilities and follow-up action items.

• Using phone and email to reach 70-80 prospects daily to grow a new account base.

• Maintaining and growing business within an active account base.

• Listening, and responding in a positive manner to your clients' needs.

• Getting all applicable information from your active and potential account base for Navision software and Acsellerate CRM. (Phone number, email addresses, fax number, departmental contacts, etc.) This includes updating and maintaining all information for clients in Acsellerate CRM.

• Respond to information requests from Sales Managers regarding customer maintenance, E-Commerce demonstrations, new prospects, and customer contract updates.

• Maintain contact (email, phone) with current account base on a regular basis including account retention strategies and all sales initiatives supporting all product categories that we sell.

• Be professional, maintaining a positive attitude both at your customer base and at Eaton Office Supply.

• Support Sales/Gross Profit Sales Goals of Strategic Plan.

• Explain ordering, invoicing, and delivery options to a potential client.

• Have the ability to create and deliver an organized presentation and do business reviews in order to grow the account in all categories.

• Constantly update your knowledge of new products, and opportunities, and apply them in our marketplace. Use CRM to update opportunities and use CRM training as well as vendor videos to update knowledge of systems and trends.

• Determine discounted price structures for your existing, and potential account base.

• Report to Sales Managers on a regular basis regarding your activities, which may include handing in calendars for the next week and call reports at the end of each week.

• Be active in managing Gross Profit margins and dollars within your account base. Each sales executive is responsible for managing their client’s pricing contracts on a quarterly basis with updates being entered through Customer Service/Account Maintenance Specialist in a timely fashion.

• Support all Marketing Team initiatives through customer follow-up and CRM updating.

Education/Experience:

•   A bachelor’s degree is preferred  with computer skills such as Google Sheets, Google Docs and PowerPoint

Skills/Abilities:

• Ability to communicate clearly both verbally and orally.

• Knowledge of Eaton Sales procedures and philosophy.

• Computer skills including; typing, email, internet, and software programs including Microsoft Word, and Excel.

• Competency in EOS Navision operating system and Sales Support CRM program

• Ability to understand and analyze reports to monitor sales activity and trends.

• Understand inter-department functions.

Additional information:

• Minimal travel is required

Position Type/Expected Hours of Work

• 40 hours per week (overtime when necessary)

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

• Occasionally lift 50 lbs or less 

Summary:  The IT Support Specialist is responsible for end-user hardware and software installation and configuration, troubleshooting and repair, as well as network management. The IT Support Specialist provides technical support to employees and guides non-technical workers in the use of information systems.  The IT Support Specialist will provide end-user support in tracking problems and issues in business flow after end-users and department heads investigate and attempt to resolve issues on their own.

Essential Functions:

• Responsible for documentation, testing, implementation, updating, or modification of client technology based on end-user or system design specifications.

• Delivers, installs, maintains, and supports user technology including but not limited to PCs, phones, mobile devices, printers, and other peripheral devices.

• Manage User Accounts, Corporate Gmail, Google Workspace apps, and Productivity software.  

• Manage Chrome hardware to include corporate Chromebooks and Chromeboxes in the Google Workspace Enterprise environment.  Approx 90% chrome devices for desktops

• Provides telephone and on-site end-user support.

• Provides end-user training and education using industry best practices.

• Responds to the support queue for proper resolution or escalation of issues to software provider support.

• Maintains, installs, and troubleshoots telephony and integrated network devices as needed.

• Monitors and reports on the performance, support, and status of hardware and software usage and other measures as appropriate or requested.

• Maintains IT hardware and software asset management by performing periodic reviews of all technology equipment, software/OS updates, network layout diagrams, and location floor plans.

• Provides user applications support, user configuration maintenance, printer queue management, email support, phone, and network maintenance, and setup.

• Enforces company IT Security policies to ensure the confidentiality, integrity, and availability of all computer systems and data.

• Demonstrate the standards and principles of Eaton Office Supply Co., Inc. in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.

• Documentation

  • Writing troubleshooting documentation after determining the solution to an uncommon problem

  • Writing up step-by-step procedures for common problems that end users can refer to 

Education/Experience:

• Associates in Computer Science or a related field.  Ideal candidates will have 5 years of experience in a similar role.

Skills/Abilities:

• Below is a list of some (not all) of the technology products that Eaton Office Supply Co., Inc. employs

  • CITRIX

  • WATCHGUARD

  • Network Switches

  • Windows Server 2012 through 2022

  • Microsoft Hyper-V

  • VMWARE/ESXi

  • Microsoft Dynamics NAV

  • SQL Server

Additional information:

• This job description is not exhaustive. The IT Support Specialist may be required to perform other duties as assigned.

Position Type/Expected Hours of Work

• 40 hours per week

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

• Occasionally lift 50 lbs or less 

Summary:  Responsible for daily activities related to the delivery of office supplies and furniture, furniture assembly and installation, and warranty and non-warranty communications. Load and deliver orders/pick-ups to/from customers. Verify package counts per orders/pick-ups and obtain signatures for deliveries/pick-ups. Inform the Logistics Supervisor of any discrepancies in packages or delivery information.  Represent Eaton Office Supply in a professional and courteous manner.

Starting Base Pay:  $19/Hour

Essential Functions:

• Manifest route in the proper order using Navision/Jump Track

• Load truck and verify carton counts

• Deliver orders and obtain customer signatures

• Perform customer returns for pick-up

• Advise of any undelivered packages and the reason

• Report faulty delivery information to the Logistics Supervisor

• Pick up returns and report any unsuccessful pick-ups to the Returns Department

• Maintain a valid driver's license

• Maintain a safe driving record

• Inspect and maintain a safe vehicle daily / monthly – report deficiencies to the Logistics Supervisor

• Work overtime when necessary to get all deliveries done daily

• Assemble/Load and deliver furniture orders

• Deliver regular office product orders to maximize delivery route daily

• Coordinate with customers the most effective way to deliver and install furniture 

Education/Experience:

• High school diploma or equivalent work experience preferred.

Skills/Abilities:

• Demonstrate and maintain a typing speed of 30 words per minute or more with a high degree of accuracy.

• Possess a courteous and professional manner on the telephone.

• Ability to multi-task (i.e. communicate on the phone while entering an order)

• Develop product knowledge within two years so the catalog is used as a reference, not a support when helping a customer.

• Ability to reference prices and catalogs quickly and accurately.

• Ability to operate a calculator to perform multiplication, division, addition, subtraction and percentage calculations.

• Ability to write legibly.

• Ability to communicate clearly in writing and orally. 

• Ability to present product promotions to customers over the phone.

• Ability to service will call customers.

• Knowledge of order flow and who to direct inquiries to.

• Once trained; the ability to use knowledge to make routine decisions and calculations with a minimum of supervision.

• Must be able to coordinate manual dexterity with mental and visual attention for sustained periods

Additional information:

• Ability to Maintain a DOT Medical Certificate, valid license, and insurance.

• This job description is not exhaustive.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Position Type/Expected Hours of Work

• 40 hours per week.  Overtime when necessary.

Work Environment

• This job operates in a warehouse environment as well as outdoors and in customers' places of business.  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit. The employee must lift over 60 lbs. occasionally. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. 

Summary:  Responsible for daily activities related to delivery of office supplies and furniture.  Load and deliver orders/pick-ups to/from customers.  Verify package counts per orders/pick-ups and obtain signatures for deliveries/pick-ups.  Inform Logistics Supervisor of any discrepancies in packages or delivery information.  Represent Eaton Office Supply in a professional and courteous manner.

Starting Base Pay:  $18/Hour

Essential Functions:

• Manifest route in proper order using Navision/Jump Track

• Load truck and verify carton counts

• Deliver orders and obtain customer signatures

• Perform customer returns for pick-up

• Advise of any undelivered packages and reason

• Report faulty delivery information to Logistics Supervisor

• Pick up returns and report any unsuccessful pick-ups to Returns Department

• Maintain a valid driver license

• Maintain a safe driving record

• Inspect and maintain a safe vehicle daily / monthly

• Work overtime when necessary to get all deliveries done daily

• Assemble/Load and deliver furniture orders occasionally

• Determine which orders require additional assistance to accomplish tasks

Education/Experience:

• High school diploma or equivalent work experience preferred.

Skills/Abilities:

• Working knowledge of Navision manifesting and route change functions

• Basic computer and math skills

• Frequent lifting up to 60 lbs. 

• Knowledge of delivery area to load and deliver in an efficient manner

• Operation of manual and electric pallet jacks

• Use of tools including power drill/screwdriver occasionally

Additional information:

• Ability to Maintain a DOT Medical Certificate, valid license, and insurance.

• This job description is not exhaustive.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Position Type/Expected Hours of Work

• 40 hours per week.  Overtime when necessary.

Work Environment

• This job operates in a warehouse environment as well as outdoors and in customers' places of business.  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit. The employee must lift over 60 lbs. occasionally. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.