Technology

TECHNICAL SUPPORT

Logging into Edgenuity

Elementary Edgenuity Login Quick Guide Video

• From Personal Laptop or Desktop

• From the School District Issued iPad

Secondary Edgenuity Login Quick Guide Video

• From Personal Laptop or Desktop

• From District Issued iPad using Google Apps

• From the School District Issued iPad using Clever

• From District Issued iPad if Clever is Down

Quick and friendly Technical Support service designed to get students back to working on their assignments as quickly as possible.

• SIGNING INTO AN EASD IPAD for the first time?  Click here for instructions!

• Having issues with Ipad or connecting to Edgenuity or Buzz: You may need to Clear Cache...Click here

• Clearing your Safari browser cache. Need to clear your cache?  Here's Mr. Hakimi explaining how to do it

• If you continue to have issues, go to this website to look for common issues

• Finally, If you need support for an issue with your school district iPad, @roverkids account, or other IT support or if nothing previous helps,  (PUT IN A TICKET HERE).

• Need assistance with affordable internet, click this link  Affordable Connectivity Program to see if you qualify.

• Students in the Easton Area School District are provided with Google accounts.  Gmail is associated with Google accounts only for students in grades 6 through 12.  Elementary students have access to Google Drive, Slides, Docs, Classroom and more but do not have access to email.  Please be sure to review our Use of the Internet and District's Network here. 

Text to speech on iPad setup: Link 

• Speech Selection

• Speech Controller

• Customize Spoken Content

Getting the most from your iPad:  Tips to keep the iPad running well and for troubleshooting common issues

KEEP THE IPAD UP-TO-DATE

To update to the latest operating system. 

Open: Settings--General--Software Update--Install now

Updates should be done at home to prevent failing.

MAKE SURE IPAD IS PLUGGED IN when updating

Click here for video instructions.

CLEAR YOUR CACHE (DELETE HISTORY) IN SAFARI

1. Go to iPad Settings

2. Scroll down and select Safari

3. Go to the bottom and select Advanced

4. Select Website Data

5. Go to the bottom and select Remove All Website Data

CLEAR YOUR CACHE (DELETE HISTORY) IN CHROME

1. Open Chrome

2. Click on the 3 dots in the upper-right corner

3. Scroll down and select History

4. Go to the bottom and select Clear Browsing Data

5. In the next window, select Clear Browsing Data again

LOG OUT OF ALL PERSONAL ACCOUNTS

Your @roverkids account is all that is required for your school activities. Logging in to personal email accounts or a personal Apple ID can interfere with many apps and sites that you may need to use. Log out of all personal accounts and delete them from the iPad to avoid problems.

CLOSE OUT ALL APPS

Closing background apps helps the iPad to run more efficiently and more quickly.

Double-click on the home button. Swipe up any open apps to close them out completely.

DO A HARD RESTART

Doing a hard restart of the iPad helps to clear out those things that may be slowing your iPad down.

Press and hold both the Power button and the Home button together until the screen turns black and the Apple logo appears. Once you see the Apple, let go of both buttons. Do not do this with iPad plugged in. 

TECH SUPPORT

If you are having trouble with Edgenuity (logging in, accessing courses, course progression, etc.), please contact Ryan Cron, cronr@eastonsd.org, Steve Gordon, gordons@eastonsd.org or Virginia Falcone, falconev@eastonsd.org

If you are experiencing problems with your iPad (network connection, broken device, etc.), please click on the Tech Help app on your iPad. If you are unable to use your iPad, please visit the online EASD Technology Help Center from another device.

Easton Area School District Homepage