MDP Program Outline

MANAGER DEVELOPMENT PROGRAM

Updated September 2021


  1. View Level Workshop PowerPoint Presentation(s) (L1, L2, L3, L4)

    1. L1 - Customer Service

    2. L2 - Product Quality

    3. L3 - Profitability

    4. L4 - Human Resources


  1. Operation Evaluation Report - transitioning to Operation Assessment 2022

    1. L1 - GM or DM complete one (1) OER or Operation Assessment

      1. Score 70 or better

    2. L2 - GM or DM complete two (2) OERs or Operation Assessments

      1. Score 70 or better on first OER or Operation Assessment

      2. Demonstrate improvement on second OER or Operation Assessment (if score is less than 80%

    3. L3 - GM or DM complete two (2) OERs or Operation Assessments & one (1) Food Safety Inspection

      1. Score 70 or better on first OER or Operation Assessment

      2. Demonstrate improvement on second OER or Operation Assessment (if score is less than 80%

      3. Score 85% or higher on the Food Safety Inspection

    4. L4 - Assistant Manager conducts three (3) OERs or Operation Assessments & conducts one (1) Food Safety Inspection

      1. Conducts one (1) OER or Operation Assessment per week for 3 weeks; Assistant manager should be coaching product and best practices

      2. Conduct one (1) Food Safety Inspection - coach opportunities


*If the assistant manager scores lower than the benchmarks, coach, and conduct assessments until passing.


  1. Level Exam

    1. L1 - Exam - Google

      1. Must pass with an 80% or higher

    2. L2 - Performance - Cut Test

      1. Must be scored a GREAT

    3. L3 - Two (2) exams - Google

      1. Must pass with an 80% or higher

    4. L4 - Phone or In-Person Interview

      1. Must pass with an 80% or higher


Each level will consist of a workshop, OER/Operation Assessment(s), and an exam. Training will be highly focused on in-store operations and how well the assistant manager scores on these assessments. An assistant manager that is able to show improvement, and growth is key to their success.



HAVING FUN AND CELEBRATING GREATNESS!