Lvl 1 Customer Service

Welcome to the first course in the Manager Development Program!

INSTRUCTIONS

  1. View the Level 1 Customer Service PPT

  2. Complete the Level 1 MDP Quiz

Level 1 - Customer Service

*Click on the link above to access the Level 1 Customer Service PPT

*Est. Time Required 30 minutes - PPT

*Est Time Required 30 minutes - Quiz

NEXT STEPS

General Manager, District Manager, or Above Leadership Member Conducts an Operation Evaluation Report (OER) or Operations Assessment

*Please find OER guide and report PDFs under MDP Program Outline

Leaders - please upload in PULSE - coach opportunities

*must achieve 70% or better

PeopleFirst will inform MDP candidate, and leadership of their completion

*if eligible, an hourly increase will be granted on the next payroll

Additional Resources