The International Organization for Standardization (ISO) is a non-governmental international organization established in 1947, based in Geneva, Switzerland, with a membership of 165 national standards bodies.
ISO, through its members, brings together experts to share knowledge and develop voluntary, consensus-based, market-relevant International Standards that support innovation and provide solutions to global challenges.
But why ISO and not IOS? The founders decided to give the "International Organization for Standardization" the short form ISO because the organizations would have different acronyms in different languages. ISO is derived from the Greek word 'isos', meaning equal. According to the founders, whatever the country, whatever the language, all are always ISO.
ISO developed more than 18,000 standards for all dimensions of sustainable development: economic, environmental, and societal. Examples of which are the following:
ISO 9001 for Quality Management Systems (QMS)
ISO 14001 or Environmental Management Systems (EMS)
ISO 27001 for Information Security Management Systems (SMS)
ISO 31000 for Risk Management
ISO 45001 for Occupational Health and Safety (OHS)
ISO 9001 is the world’s most popular and most commonly used standards for Quality Management Systems (QMS). It is an international consensus on good management practice and focuses on meeting customer requirements and other interested parties.
ISO 9001: 2015 is defined as the international standard that specifies requirements for a Quality Management System (QMS). It provides a framework and set of principles that ensure common approach to the management of the organization.
Organizations use this standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements. The ISO 9000 family is the world's most best-known quality management standard for companies and organizations of any size .
This International Standard is based on the quality management principles described in ISO 9000. The QMPs can be used as a foundation to guide an organization’s performance improvement.
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The quality management principles are:
Customer focus: The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations.
Leadership: Leadership at all levels establish unity of purpose and direction and create conditions in which people are engaged in achieving the quality objectives of the organization.
Engagement of people: Competent, empowered and engaged people throughout the organization enhance its capability to create value.
Process approach: Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system.
Improvement: Successful organizations have an ongoing focus on improvement.
Evidence-based decision making: Decisions based on the analysis and evaluation of data and information are more likely to produce desired results.
Relationship management: For sustained success, organizations manage their relationship with interested parties, such as suppliers.